IT Support Technician: 1st/2nd Line, On-site & Remote

Weston College Group; Weston-super-Mare; On-site; GBP 24,000 - 32,000; Full time

Job summary

Weston College Group is seeking an IT Support Technician to join the Knightstone Campus IT team on-site in Weston-super-Mare. The role requires 37 hours per week with occasional after-hours on a rota basis and TOIL for extra time.

You will travel between Weston sites and Bristol as needed, so a full driving licence and access to your own transport are essential. The position involves hands-on support for end users and asset management.

Qualifications

• Appropriate technical qualifications at Level 3 or above.
• At least 5 years of experience providing excellent customer service and 2nd line IT support.
• Experience administering User and Computer accounts within Active Directory, Microsoft 365 Admin Centre or Manage Engine.
• Excellent knowledge of Microsoft products, including Windows 10/11 and Office 365 Apps.

Responsibilities

• Provide 1st and 2nd line IT support, both in person and remotely.
• Create and manage end user accounts.
• Update and manage end user device assets and the rollout of hardware replacements.
• Release equipment and update the end user device asset management register.
• You may also be asked to support with other activities and projects within the IT department.

Skills

Customer service

Troubleshooting

Communication

Education

Level 3 IT Qualification

Tools

Active Directory

Microsoft 365 Admin Centre

Manage Engine

Windows 10/11

Office 365 Apps

Job description

Weston College Group is seeking an IT Support Technician to join the Knightstone Campus IT team on-site in Weston-super-Mare. The role requires 37 hours per week with occasional after-hours on a rota basis and TOIL for extra time.

You will travel between Weston sites and Bristol as needed, so a full driving licence and access to your own transport are essential. The position involves hands-on support for end users and asset management.