IT Support Technician

Weston College; Weston-super-Mare; On-site; GBP 26,000 - 34,000; Full time

Job summary

Weston College is seeking an IT Support Technician to join the IT Service Desk. This full-time role provides 1st and 2nd line IT support, hands-on and remote, on-site at Knightstone Campus, with occasional travel to other sites requiring a driving licence.

You will support end users, manage accounts and assets, and contribute to IT projects within the department. Applicants should have Level 3 IT qualifications, 5+ years of customer service experience, and 2nd line IT support exposure, with

Qualifications

• Level 3+ technical qualifications required.
• At least 5 years of excellent customer service and 2nd line IT support experience.
• Experience administering AD, Microsoft 365 Admin Centre and Manage Engine.

Responsibilities

• Provide 1st and 2nd line IT support, in person and remotely.
• Create and manage end user accounts.
• Update and manage end user device assets and hardware rollouts.
• Release equipment and update asset management register.

Skills

Customer service

2nd line IT support

1st line support

Education

Level 3 IT qualification

Tools

Active Directory

Microsoft 365 Admin Centre

Manage Engine

Job description

As one of the fastest-growing Colleges in the UK, delivering courses from entry level right up to Masters degrees, Weston College is an inspiring place to work. Why not join us as an IT Support Technician?

This is a full-time role, working 37 hours per week. Your usual hours of work will be between 8.30am and 5.00pm. During term-time, you will be required to work until 6.30pm one day per week, on a rota basis, to ensure there is staff coverage of the IT Service Desk. You will accrue Time Off in Lieu (TOIL) for these additional hours.

As an IT Support Technician, you will be working on-site at our Knightstone Campus, where our IT department are based. However, as Weston College have sites across Weston-super-Mare and Bristol, you may from time to time be required to travel to other sites to provide hands-on technical support, therefore a full driving licence and access to your own transport is essential for this role.

Within this role you will:

• Provide 1st and 2nd line IT support, both in person and remotely.
• Create and manage end user accounts.
• Update and manage end user device assets and the rollout of hardware replacements.
• Release equipment and update the end user device asset management register.

You may also be asked to support with other activities and projects within the IT department.

You will do this in a team that develop, adopt and continually improve work processes which align with best practice including ITIL, ISO27001 and Cyber Essentials standards.

To be successful in this role, you will need:

• Appropriate technical qualifications at Level 3 or above.
• At least 5 years of experience providing excellent customer service and 2nd line IT support within a technical IT related role.
• Experience of administering User and Computer accounts within Active Directory, Microsoft 365 Admin Centre or Manage Engine.
• Excellent knowledge of Microsoft products, including Windows 10/11 and Office 365 Apps.
• Full driving license and access to own transport.

Weston College is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment.

We value equality, diversity and inclusion, and welcome applications from all backgrounds and communities. As a Disability Confident employer, we will support applicants who require reasonable adjustments at any stage of the recruitment process, please contact or 01934 411441.