IT Support Technician

TN United Kingdom; Washington; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading company in the Washington area is seeking a friendly and experienced 1st / 2nd Line IT Support Technician for their in-house help desk. This role involves supporting users via remote technologies, handling server configurations, and providing excellent customer service. The position offers a competitive salary and the opportunity for career progression within a busy environment.

Qualifications

• Previous experience at 2nd Line level required.
• Experience in an MSP environment preferred.
• Proficiency with Microsoft Office 2010 to 2019 & Office 365.

Responsibilities

• Answering incoming helpdesk enquiries.
• Offering in-house support for complex IT issues.
• Server configuration and monitoring.

Skills

Customer Service

Networking Protocols

Microsoft Office

Tools

Microsoft Server

Exchange

Job description

Support Desk Technician – Washington area (occasional travel to other sites required)

I am working with a client near Washington in Tyne and Wear who is looking to recruit a friendly and experienced 1st / 2nd Line IT Support Technician / Technical Support for their busy in-house help desk. The role involves supporting all users via remote technologies.

Responsibilities:

1. Answering incoming helpdesk enquiries and providing assistance to the 1st Line Support team to resolve customer issues.
2. Offering in-house support for more complex IT / Network / VOIP issues.
3. Server configuration and monitoring.
4. Hands-on support with server and desktop products, networking components such as routers, printers, and bespoke applications.

Requirements:

1. Previous experience working at 2nd Line level is required.
2. Experience within an MSP environment is preferred but not essential.
3. Proficiency with Microsoft Office 2010 to 2019 & Office 365 Administration.
4. Knowledge of Microsoft Server 2008 and Exchange 2010/2013/2016/2019.
5. Understanding of networking protocols and devices.
6. Excellent customer service skills and a friendly attitude.

Opportunity:

This is a fantastic opportunity for someone looking to progress within a busy company and build a successful career.

Package:

The salary range for this Support Desk Technician role is £25,500 (comprising a £22,000 basic salary and a £3,500 car allowance).