1st Line IT Support Technician

MFK Recruitment; Newcastle upon Tyne; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A multi-award-winning IT Managed Services company in Newcastle is seeking a 1st Line IT Support Technician. This full-time role offers a hybrid working model and focuses on supporting IT systems and client satisfaction. Ideal candidates will have a strong background in Microsoft technologies and customer support, with opportunities for career progression.

Qualifications

• At least 2 years of experience in a 1st line helpdesk environment.
• Proficiency with Active Directory, GPO, and Exchange administration.
• Experience supporting MSP or in a customer-centric support environment.

Responsibilities

• Install and support IT systems and infrastructure for clients.
• Support and maintain on-premise and cloud environments.
• Provide technical guidance and support to team members and clients.

Skills

Communication

Microsoft technologies

Customer support

Networking

Tools

Active Directory

Microsoft 365

VMware

Citrix

Job description

We have an exciting opportunity for a 1st Line IT Support Technician to work for a multi-award-winning IT Managed Services company in Newcastle.

Role Details

This is a full-time position with a hybrid working model: 3 days in the office and 2 days from home. The company has a strong track record of staff retention and offers excellent culture and progression opportunities.

Responsibilities

• Install and support IT systems and infrastructure for clients.
• Support and maintain on-premise and cloud environments.
• Communicate effectively with clients to ensure satisfaction.
• Support technologies including Microsoft Azure, Microsoft 365, VMware, and Citrix.
• Provide technical guidance and support to team members and clients.

Candidate Requirements

• Experience supporting MSP or in a customer-centric support environment.
• Excellent verbal and written communication skills.
• Proficiency with Active Directory, GPO, and Exchange administration.
• At least 2 years of experience in a 1st line helpdesk environment.
• Strong knowledge of Microsoft technologies and O365 suite, including MFA.
• Basic understanding of networking, firewalls, backup solutions, and virtualization.

Additional Information

• Seniority Level: Associate
• Industries: IT Services and Consulting

Interested candidates should contact MFK Recruitment for further details. Apply now to join a dynamic team and advance your career in IT support!