IT Support Technician

Ukmc; Sunderland; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading higher education institution is seeking an enthusiastic IT Support Technician to join their team in Manchester. This full-time role involves providing excellent support to students and staff, ensuring smooth operation of computer systems, and assisting with IT software and maintenance. Ideal candidates will have a Bachelor's degree and experience in IT support, along with strong analytical and interpersonal skills.

Benefits

Company events

Company pension

Private medical insurance

Qualifications

• 1 year in IT support and customer service preferred.
• Ability to work well with others.
• Flexibility and openness to change.

Responsibilities

• Install and configure hardware, operating systems, and applications.
• Monitor and maintain computer systems and networks.
• Diagnose and resolve hardware and software issues.

Skills

Knowledge of operating systems

Analytical thinking skills

Attention to detail

Proficiency in main software packages

Education

Bachelor's degree preferred

Job description

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UK Management College is seeking enthusiastic and confident individuals to join as an IT Support Technician.

As our business grows rapidly, we have various roles to fill. Since this role involves face-to-face interaction with students, it is based in our new campus in Manchester.

In this fast-paced, busy environment, your role will involve supporting students, assisting with IT software, and general computer maintenance.

Job Purpose

• Ensure computer systems operate smoothly and users maximize their benefits
• Provide excellent support to students and staff

Key Responsibilities

• Install and configure hardware, operating systems, and applications
• Monitor and maintain computer systems and networks
• Offer support face-to-face, over the phone, or via remote desktop, assisting with setup and troubleshooting
• Diagnose and resolve hardware and software issues
• Replace parts as needed
• Follow instructions to repair faults or set up systems
• Support the deployment of new applications
• Manage user accounts and resolve password issues
• Respond promptly to call-outs
• Handle multiple tasks efficiently
• Build good relationships with customers and professionals like software developers
• Test and evaluate new technology
• Conduct electrical safety checks on equipment

Person Specification

• Ability to work well with others
• Knowledge of operating systems, hardware, and software
• Analytical thinking skills
• Understanding of engineering science and technology
• Attention to detail
• Flexibility and openness to change
• Proficiency in main software packages and computer use

Job Details

Type: Full-time

Salary: From £25,397 per year

• Company events
• Company pension
• Private medical insurance

Schedule: Monday to Friday

Education: Bachelor's degree preferred

Experience: 1 year in IT support and customer service preferred

Seniority Level

• Entry level

Employment Type

• Full-time

Job Function

• Information Technology

Industry

• Higher Education