Apprentice ICT Technician

Advance Northumberland; Ashington; On-site; GBP 20,000 - 30,000; Full time

Job summary

Advance Northumberland is seeking an ICT Support Technician Apprentice to join their Corporate Services team. This role offers the opportunity to develop skills in IT and systems support, while contributing to the delivery of high-quality ICT services. The apprentice will receive training and support to grow in their career, working on various IT tasks and projects within a collaborative environment.

Benefits

26 days annual leave, increasing to 31 days

Generous employer pension contributions

Employee referral scheme

Access to wellbeing and lifestyle services

Cycle to work scheme

Free on-site parking

Qualifications

• Demonstrable desire to pursue a career in ICT.
• Good written and verbal communication skills.
• Ability to work independently and take initiative.

Responsibilities

• Act as the initial point of contact for staff support.
• Support new user setup of equipment and software.
• Assist with first line troubleshooting and maintenance.

Skills

Good communication skills

Knowledge of Microsoft packages

Ability to work independently

Teamwork

Education

Minimum of Mathematics and English GCSE

Job description

Advance Northumberland is a diverse property investment & development business, delivering opportunities to improve prosperity, tackle inequalities and drive economic growth in support of Northumberland County Council.

Whether its support for new and developing businesses, the remediation of challenging brownfield sites, building of large-scale manufacturing units, delivering new purpose-built offices, delivery of major town centre redevelopments, including complex retail developments, leisure facilities or the delivery of high-quality market sale and affordable housing it can all be found in this unique regeneration company.

We work collaboratively with stakeholders and partners, delivering positive physical and economic development.Focusing on the needs and aspirations of the county, addressing economic, housing and infrastructure challenges whilst capitalising on Northumberland’s significant assets and opportunities. We deliver a comprehensive regeneration capability to improve the County’s economic prosperity, regenerate communities, improve liveability and create a more connected and aspirational County.

In doing so, we will support a broader county-wide assets-based approach to promote economic growth and an improved quality of life for its communities. Building on the opportunities emerging from North of the Tyne and Borderlands initiatives to enhance its regeneration impact, taking its lead from Northumberland County Council, and working in collaboration with key partners.

Our Corporate Services team, including the Systems team supports the business with all things systems related, from equipment for new colleagues, to repairs, advice, managing the support desk and service to our tenants within workspaces. We are a full service systems team supporting our colleagues to deliver for the business.

OUR VALUES

• Dedication – passionate and tenacious about delivering for Northumberland.
• Honesty – working to the highest standards of integrity and accountability.
• Collaboration – deliver in partnership with Northumberland County Council and organisations across the public and private sectors.

THE BENEFITS OF WORKING FOR US

We care about our colleagues and their wellbeing and have been nationally recognised for this. Apart from the competitive salary, we also have fantastic benefits. We focus on our colleague’s health, wealth, and lifestyle. We like to think our benefits package is one of the best around!

Salary –Apprentice rate, based on age, rising to From £24,242.40 on completion of apprenticeship.

Annual leave - Start with 26 days, increasing to 31 days with service. Of course, you’ll have public holidays too!

Pension -Generous employer contributions of 8%. You pay 2%, although you can choose to pay more if you want.

Financial Benefits -Enjoy the security of free life assurance, an employee referral scheme (earning £1,000 per recruited referral), and our Cash plan App with discounts and cashback at top retailers. Free on-site parking at all locations.

Wellbeing & Lifestyle Services -Access our colleague assistance programme with 24/7 support, GP services, mental health support and, dental and optical plus a range of other health therapies. We also have a cycle to work scheme and home electronics schemes, both of which are salary exchange, so you pay less National Insurance.

Private Health care – option to join scheme on completion of probationary period.

Motoring Benefits -Take advantage of exclusive employee vehicle-leasing schemes, through NHS Fleet.

THE ROLE

This is an additional role to support the team with systems and IT tasks. As an apprentice we will give you the skills and knowledge to commence a career in ICT. It is expected that you will attend day release or study for one day per week. The role is fast paced, you will need to have the ability to learn to be an effective communicator both written and verbal. You should have good IT skills and be able to learn new systems. We are looking for someone who wants to make a career in this field and grow with the role, as Advance Northumberland grows in line with our business plan ambitions.

To apply:

Please send your CV and a letter of application saying why you want to work for us and what you’d bring to the role, together the completed application form included in this pack to: [e-mail]

For an informal discussion, please contact: Chris Parry on 07964 560011

Closing date for applications – 2 nd June 2025 at 10.00am

Interviews will be held on the 11 th June 2025

We may close this role early if we receive sufficient applications.

If you wish to withdraw your consent for us to process your application,

Job Description and Person Specification

Job title: ICT Support Technician Apprentice

Reports to: ICT Support Technician

Team members: N/A

Location: Wansbeck Workspace and other locations as part of role.

Duties and Responsibilities:

Working under the direction of the ICT Support Technician:

Act as the initial point of contact to Advance Northumberland staff, including Advance Head Office and remote sites.

Support new user set up of equipment, including: laptops, telephones, mobile phones and tablets.

Support the installation and maintenance of network equipment, including patching, Wi-Fi access points, switches and routers.

Support the installation of new software and updates to existing software.

Support administration and updates to the Active Directory and user accounts.

Support first line troubleshooting and ensure proper escalations through Advance Northumberland Helpdesk, and use of the Northumberland County Council (NCC) Service Level Agreement.

Support departmental administration and maintenance of all records, including purchase orders, invoices, internal documentation and disaster recover records.

Support Advance Northumberland to maintain high quality, reliable and secure ICT services to the business.

Work to and positively promote all Advance Northumberland ICT and Information Security policies.

Generic Requirements for all colleagues

• Work to ensure Company activities are UK GDPR compliant.
• Contribute to the creation of a positive culture in line with Advance Northumberland values
• Show commitment to equality and diversity in the workplace and ensure this is reflected in all activities
• Ensure a safe and sustainable working environment is promoted across the business
• Contribute to the financial performance of the business, in line with role responsibilities
• Undertake other reasonable duties as requested

Personal Specification

You must have:

A minimum of Mathematics and English GCSE.

Knowledge/understanding of Microsoft packages.

Demonstratable desire to pursue a career in ICT.

Good communications skills, written and verbal.

The ability to work independently and take initiative and as part of a team.

You must also:

Demonstrate professional courtesy.

Demonstrate professional ethics.

Demonstrate organisational skills.

Be proactive, flexible and resilient.

It would be good but not essential if you also have:

• Training or qualifications in ICT.

Full UK driving licence or working towards one.

We will Advance Northumberland's economic prosperity, regenerate communities, improve livability and create a more connected and aspirational County

Get in touch to see how we can support you and your business.