IT Technician

Core-Asset Consulting Ltd; Newcastle upon Tyne; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in Newcastle is seeking an IT Technician to provide 2nd line support. The role involves user support across various platforms, server maintenance, and telephony support. Ideal candidates will have strong interpersonal skills and IT support experience. This position offers a competitive salary and benefits package.

Benefits

Competitive salary

Wider benefits package

Qualifications

• Experience in user support and troubleshooting issues.
• Ability to manage user accounts and permissions.

Responsibilities

• Provide user support for Windows, MacOS, iOS, and Android.
• Manage and maintain servers and telephony systems.
• Document processes and train IT apprentices.

Skills

IT support experience

Excellent interpersonal skills

Strong team-worker

Flexible approach

Self-motivated

Tools

Active Directory

Microsoft 365

PowerShell

VMWARE

Job description

Job Description:

Our market leading client is seeking an IT Technician to join their growing team based in Newcastle.This 2nd line role is an excellent opportunity for someone who has IT support experience in a similar role and has experience of user support, troubleshooting issues and supporting the business at different levels.

Skills/Experience:

• IT support experience in a similar role
• Driver's licence
• Excellent interpersonal skills and ability to communicate effectively with a wide range of customers
• Strong team-worker
• Flexible approach and enthusiastic attitude
• Committed and self-motivated

Core Responsibilities:

• User Support (Windows 10/11,MacOS,iOS, Android):
  • Creating/removing user accounts and managing access permissions, primarily via Active Directory, Exchange, and Microsoft 365
  • Troubleshooting issues for Head Office & remote colleagues at all levels, ranging from adding printers to resolving software, hardware, and wireless/network connectivity issues
  • Providing support to meeting room users and ensuring meeting room A/V equipment is operational
  • Procuring, preparing, and rebuilding laptops for use by colleagues as required
  • Installing job-specific programs required by some colleagues (for example: Sage, MS Visio)
  • Liaising with third party providers to deliver requests
  • Managing remote user VPN access including 2FA
  • BYOD app support

• Server Support (Windows 2012 and up):
  • Active Directory
  • Exchange
  • Group Policy
  • Managing and maintaining the servers (with third party support) - Windows Virtual Servers (VMWARE)
  • Sophos Enterprise Console
  • PowerShell

• Telephony Support (Skype for Business &8x8)
  • Creating user accounts
  • Creating and managing hunt and call groups
  • Managing IVR / call menus and greetings
  • Changing team availability / opening hours
  • Managing the Verba Call Recording system

• Other tasks
  • Remote support to colleagues at other sites, with occasional alternative site visits when required
  • Assisting with office moves
  • Process & procedure documentation creation & update
  • SME skill set training delivery to other IT team members
  • Supporting I.T.Apprentice skill development within department

Benefits:

• A highly competitive salary
• Wider Benefits package

Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.

Job reference: 16091

To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.

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Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.

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