IT Support Technician

Jago Consultants; Washington; On-site; GBP 22,000 - 26,000; Full time

Job summary

Une entreprise dynamique à Washington recherche un Technicien de Support IT (1ère/2ème ligne) pour son helpdesk. Dans ce rôle, vous aiderez les utilisateurs via des technologies à distance, gérerez des problèmes complexes et devrez être à l'aise avec divers équipements informatiques et réseaux. Ce poste offre un bon équilibre entre responsabilités techniques et service client, faisant de cette opportunité un tremplin vers une carrière réussie.

Qualifications

• Expérience au niveau 2 de support technique requise.
• Connaissance des environnements MSP souhaitée.
• Compétences en configuration et surveillance de serveurs.

Responsibilities

• Répondre aux demandes de helpdesk et aider l'équipe de support de 1ère ligne.
• Offrir un support en interne pour les problèmes complexes IT/VOIP.
• Configurer et surveiller les serveurs.

Skills

Customer Service

Networking Protocols

Microsoft Office Administration

Exchange Knowledge

Tools

Microsoft Server 2008

Office 365

Job description

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IT Support Technician – Washington area (occasional travel to other sites required)

I am working with client near Washington in Tyne and Wear who are looking to recruit a friendly and experienced 1st /2nd Line IT Support Technician / Technical Supportfor their busy in-house help desk. To support all users via remote technologies.

As a Support Desk Technician you will be responsible for:

Answering incoming helpdesk enquiries, and providing assistance to the 1st Line Support team to resolve customer issues
Offering in-house support to more complex IT / Network / VOIP issues
Server Configuration and monitoring

You will also be required to be hands on with all server and desktop products, as well as a variety of networking and other components I.E Routers, Printers and bespoke applications.

2nd Line IT Support Requirements:
For this position you will have previous experience working with the following:
Previous experience working at 2nd Line level is required
Experience working within an MSP environment would be preferably, but not essential
Microsoft Office 2010 through to 2019 & Office 365 Administration
Knowledge of Microsoft Server 2008
Knowledge of Exchange 2010 / 2013 / 2016 / 2019
An understanding of networking protocols and devices

As a Support Desk Technician you will be friendly and have great customer service skills with experience in a similar role.

This is a fantastic opportunity for someone who is looking to progress within a busy company building a strong and successful career.

Package:

This Support Desk Technician salary ranges is paying £25.5k (22k basic / 3.5k car allowance).