ICT Support Technician

North Tees and Hartlepool NHS Foundation Trust; Stockton-on-Tees; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity for a Support Technician at North Tees and Hartlepool NHS Foundation Trust. In this full-time role, you will provide technical support for various clinical and non-clinical systems, ensuring high-quality service to over 5,000 users. The position requires strong ICT skills, a commitment to teamwork, and a full UK driving license.

Benefits

Health and well-being initiatives

Staff recognition programs

Opportunities for professional development

Qualifications

• Good knowledge of Microsoft Windows, Active Directory, and other ICT applications.
• Experience in supporting NHS information systems is advantageous.
• Full UK driving license required.

Responsibilities

• Administer and manage ICT systems for the Trust.
• Provide solutions to end users over the phone and in person.
• Work collaboratively within the ICT team.

Skills

Knowledge of ICT applications

Operating systems

Customer service skills

Teamwork

Job description

Please note: This vacancy will be closed early once a certain number of applications is reached. Previous applicants need not apply.

An exciting opportunity has arisen to join our busy and dynamic ICT team as a Support Technician.

This team supports various aspects of Trust clinical and non-clinical systems and hardware within North Tees & Hartlepool NHS Foundation Trust.

This is a full-time position, working 37.5 hours per week, including participation in an out-of-hours on-call rota.

The ideal candidate should have good knowledge of a broad range of ICT applications and operating systems, including but not limited to Microsoft Windows, Active Directory, PDQ, SCCM, RDP, and DameWare.

Note: The base location at North Tees or Hartlepool is negotiable.

With over 5,000 users, 3,000 desktops, 700 networked printers, and 150 applications across approximately 40 locations within Tees and Durham Valley, applicants must demonstrate sound technical knowledge of diverse applications and hardware to provide solutions to end users both over the phone and in person.

You will assist with all aspects of the day-to-day administration and management of ICT systems, requiring broad and deep ICT knowledge gained through experience. You should be able to work independently and understand the complexity of the overall ICT environment within the Trust.

Working closely with the ICT Focus Groups, you should understand the importance of teamwork in delivering excellent customer service.

Experience supporting NHS information systems on various platforms is advantageous.

Applicants must hold a Full UK driving license.

At North Tees & Hartlepool NHS Foundation Trust, our main priority is to provide safe, high-quality care to our patients daily. We aim to be the best place to work by having the right staff, in the right roles, at the right time, to ensure exceptional patient care and experience.

We support our staff through an inclusive and supportive workplace, health and well-being initiatives, staff benefits, and opportunities for personal and professional development. Staff recognition is important to us, including performance reviews, appraisals, and awards such as Star and Team of the Month, colleague recognition, Managers Awards, Shining Stars, and Service Awards.

We recruit based on values and believe that, together, we are North Tees & Hartlepool.

For further details or informal visits, please contact:

• Name: Mark Collis
• Job Title: ICT Support Team Leader
• Email: [e-mail]
• Telephone: [phone]