IT Support Technician

MFK Recruitment; Wakefield; On-site; GBP 25,000 - 35,000; Full time

Job summary

MFK Recruitment seeks an IT Support Technician for a well-established client in Wakefield, supporting the Education sector. The role involves managing incidents, ensuring SLA compliance, and utilizing IT Service Management tools. Join a dynamic team with personalized training and opportunities for progression.

Benefits

Personalized training platform

Microsoft and Google training courses

One-To-One training

Company healthcare available

Monthly performance-related incentives

Social & team building activities

Qualifications

• Experience managing customer incidents and requests.
• Ability to meet service level agreement standards.
• Familiarity with IT Service Management tools.

Responsibilities

• Manage all incidents and customer requests from receipt to resolution.
• Complete admin paperwork and keep accurate records.
• Review scorecard weekly with Team Lead.

Skills

Windows Server

Active Directory

Office 365 Admin

Cloud support

Timekeeping

Administration

Job description

We have an exciting opportunity for an IT Support Technician to join our well-established client in Wakefield.

MFK Recruitment has successfully recruited 45 IT professionals for this well-established company in the past 5 years, 31 are still with the company too! Extremely ambitious company and they’re very interested in having individuals join their team, who are keen to progress and succeed.

Our client is an IT Managed Services company that supports the Education sector.

IT Support Technician – main responsibilities:

• To manage all incidents and customer requests from receipt to resolution and closure

• To ensure service level agreement standards are met

• To promptly complete any admin paperwork and documentation

• Keep accurate records of all site information using IT Service Management tools

• Promote best practices and adhere to change control process

• Accurately plan and organise a working week

• Review scorecard weekly with Team Lead

IT Support Technician – skills & experience:

• Experience in using Windows Server/Active Directory

• Experience in using Office 365 Admin

• Exposure to Cloud support

• Experience working with SLA’s

• Experience in Timekeeping and Administration

Some highlights of working with my client:

• Personalised training platform

• Skills assessment and personalised progression plans

• Microsoft Gold Partner and Google Partner

• Microsoft and Google training courses, accreditations and exams

• One-to-One training

• Company healthcare available

• Monthly performance-related incentives – including additional holiday days and vouchers

• Social & team building activities