IT Support Technician

Prince Personnel; Telford; On-site; GBP 29,000 - 38,000; Full time

Job summary

Prince Personnel seeks an IT Support Technician in Telford to provide first-line technical support across the organisation, ensuring smooth IT systems, networks and hardware for day-to-day activities.

This permanent role offers a path to grow within a well-established family-owned business where technology underpins operational performance and decision-making.

Qualifications

• Previous IT Support, Helpdesk or Desktop Support experience.

Responsibilities

• Acting as the first point of contact for IT support requests across the business.
• Providing timely troubleshooting and resolution of hardware, software and network issues.
• Installing, configuring and maintaining computer hardware, operating systems and applications.
• Monitoring and supporting IT systems, networks and user devices.
• Setting up new user accounts, profiles and system access permissions.
• Supporting password resets and user access issues.
• Assisting with rollout and implementation of new software and technologies.
• Replacing hardware components and carrying out basic repairs.
• Maintaining accurate IT documentation and knowledge base resources.
• Supporting users both remotely and face-to-face, explaining technical issues clearly.
• Testing and evaluating new technologies and systems.

Skills

Windows OS

Microsoft 365

Azure AD

Troubleshooting

User support

Communication

Education

GCSEs including English & Maths

Tools

Azure AD

Windows hardware

Job description

IT Support Technician

Telford

£29,000 - £38,000 DOE

Permanent

Are you a technically minded IT professional looking to develop your career within a growing manufacturing business?

Due to continued business growth, our client is looking to recruit an IT Support Technician to provide first-line technical support across the organisation, ensuring the smooth operation of IT systems, networks and hardware that support day-to-day business activities.

This is an excellent opportunity to join a well-established family-owned business where technology plays an increasingly important role in supporting operational performance and business decision-making.

Responsibilities will include:

• Acting as the first point of contact for IT support requests across the business.
• Providing timely troubleshooting and resolution of hardware, software and network issues.
• Installing, configuring and maintaining computer hardware, operating systems and applications.
• Monitoring and supporting IT systems, networks and user devices.
• Setting up new user accounts, profiles and system access permissions.
• Supporting password resets and user access issues.
• Assisting with the rollout and implementation of new software and technologies.
• Replacing hardware components and carrying out basic repairs where required.
• Maintaining accurate IT documentation and knowledge base resources.
• Supporting users both remotely and face-to-face, explaining technical issues in a clear and user-friendly way.
• Testing and evaluating new technologies and systems.

Skills and Experience Required:

• Previous experience within an IT Support, Helpdesk, Desktop Support or similar IT role.
• Good knowledge of Windows operating systems, hardware, peripherals and networking fundamentals.
• Minimum of 5 GCSEs (or equivalent) including English and Maths.
• Experience supporting Microsoft 365 environments.
• Knowledge of Microsoft Entra (Azure AD).
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills with the ability to support users of varying technical abilities.
• The ability to prioritise workloads and manage multiple support requests effectively.
• A methodical and logical approach to fault finding.
• Strong attention to detail and a proactive attitude.

The application process:

Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.

We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.

Reference: AA27095