IT Support Technician

TN United Kingdom; Southampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking IT support firm as an IT Support Technician in Southampton. This role involves providing exceptional support to small and medium-sized businesses, ensuring that IT and communications issues are resolved efficiently. With a focus on building lasting relationships, you will work in a collaborative environment, tackling daily IT challenges while keeping up with emerging technologies. Enjoy a full-time schedule with 20 days of holiday plus bank holidays and an extra day off for your birthday. If you're driven and have a passion for IT, this opportunity is perfect for you.

Benefits

20 days holiday plus bank holidays

Extra day off on your birthday

Qualifications

• 3+ years of service desk experience required.
• Proficient in Microsoft software and Active Directory.

Responsibilities

• Meet established Service Level Agreements.
• Identify, troubleshoot, and document user issues.

Skills

IT Support

Microsoft Office 365

Active Directory

Basic Networking

Communication Skills

Job description

IT Support Technician

Our client, an outstanding IT support firm, provides IT services, telecoms, and document solutions to businesses. They focus on building long-term relationships with customers and operate as an outsourced, best-practice in-house IT department.

They are seeking a skilled IT Support Technician to join their friendly team based in Southampton, supporting their small & medium-sized business clients. The successful candidate will demonstrate drive & determination, with a proven track record of successfully addressing IT and communications issues.

Responsibilities

1. Meet established Service Level Agreements or turnaround times
2. Identify, troubleshoot, and document user issues & fixes
3. Collaborate with colleagues and vendors to resolve customer problems
4. Maintain accurate records, including timesheets
5. Keep abreast of emerging technologies and undertake ongoing training
6. Resolve day-to-day IT issues
7. Occasionally travel on-site to resolve issues

Requirements

• Full UK clean driving license
• Minimum 3 years of service desk experience
• Microsoft qualification or excellent knowledge of Microsoft software (Office 365)
• Active Directory knowledge
• Basic networking knowledge (IP Addresses, DNS, DHCP)
• Understanding remote access (VPN & two-factor authentication)
• Understanding of desktop security and anti-virus solutions
• Good understanding of software builds, hardware, and printers
• Excellent communication skills & ability to work independently

Additional Details

Working hours: Monday to Friday, full-time

Holiday entitlement: 20 days plus bank holidays, plus an additional day off on your birthday