IT Support Technician

MFK Recruitment; Farnborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in IT Managed Services is seeking an IT Support Technician to enhance their team at a reputable private school. This role offers the chance to deliver exceptional IT support, maintain critical systems, and ensure a safe digital environment for students. With a focus on collaboration and problem-solving, you will play a key role in supporting both academic and administrative functions. If you have a passion for technology and a desire to make a difference in the education sector, this is the perfect opportunity for you to grow your career.

Qualifications

• 1+ years experience in IT support, especially in education.
• Strong knowledge of Microsoft systems and network maintenance.

Responsibilities

• Deliver first-class IT support to staff and pupils.
• Maintain IT systems including servers and network infrastructure.
• Resolve support tickets and collaborate with vendors.

Skills

Network Maintenance

Microsoft Operating Systems

Microsoft Systems Administration

Troubleshooting

Customer Support

Education

Relevant IT Certifications

Tools

Microsoft Azure

Office 365

Exchange Online

Intune

VMWare ESXi

Job description

We have an exciting opportunity for an IT Support Technician to join our well-established client in Farnborough.

MFK Recruitment has successfully recruited 42 IT professionals for this company over the past 5 years, with 30 still remaining with the company. It is an ambitious organization eager to welcome individuals who are keen to progress and succeed.

Our client is an IT Managed Services provider supporting the Education sector. The role is based at a reputable private school in Farnborough.

IT Support Technician - What will you be doing day-to-day?

You will deliver first-class IT support services to staff and pupils at the college. Tasks include maintaining IT systems such as servers, network and Wi-Fi, end-user devices, and cloud-hosted systems. You will be a key member of the onsite IT team, collaborating closely with colleagues and relevant staff.

IT Support Technician - Overview:

You will be responsible for the IT infrastructure and helpdesk services, ensuring the college's IT systems are safe, reliable, and scalable to support academic, pastoral, and administrative functions. A broad range of technical skills and experience, preferably within education, is required.

• Maintain the college's IT network under the guidance of the Senior IT Engineer, troubleshooting issues and implementing solutions.
• Resolve support tickets promptly, prioritizing in-person support.
• Collaborate with third-party vendors as needed.
• Install, configure, and maintain devices including desktops, laptops, tablets, printers, and touchscreens.
• Manage and administer Microsoft services such as Azure Active Directory, Office 365, and Exchange Online.
• Coordinate with vendors for supplies and equipment.
• Assist in resolving issues with student devices during peak periods.
• Update the IT asset register and documentation for all systems.
• Perform routine maintenance on classroom IT equipment to ensure smooth teaching and learning.
• Monitor IT systems for viruses, malfunctions, and errors, reporting issues promptly.
• Work with the safeguarding team to ensure all systems are safe for pupils, preventing access to harmful content.

Skills & Experience:

• At least 1 year experience in network and systems maintenance.
• Knowledge of Microsoft operating systems and applications.
• Experience with Microsoft systems administration (Windows Server, 365, Azure).

Desirable Skills:

• Mobile Device Management (Intune, Apple JAMF).
• Experience with cloud services (e.g., SaaS).
• Knowledge of VMWare ESXi, vSphere, and vCenter.
• Apple hardware and software experience (macOS, iOS).
• Relevant IT certifications.
• Understanding of Web & E-mail Security related to child safeguarding.