IT Support Technician

TieTalent; Sheffield; Hybrid; GBP 26,000 - 29,000; Full time

Job summary

An established industry player is seeking an experienced IT Support Technician to join their dynamic team in Sheffield. This role offers the opportunity to act as the first point of contact for IT support issues, providing essential helpdesk management and first line support in a modernized IT environment. You will gain exposure to cutting-edge technologies while supporting users in a hybrid work setting. The company values professional development and offers a competitive salary alongside attractive benefits, making it an exciting opportunity for anyone looking to advance their career in IT support.

Benefits

27 Days Holiday + Bank Holidays

Bonus Opportunities

Medical Cash Plan

Professional Development

Enhanced Maternity Leave

Training

35-hour Work Week

EAP

Occupational Health Service

Cycle To Work Scheme

Qualifications

• Experience in IT support/service desk roles is essential.
• Knowledge of Microsoft 365 and Active Directory is required.

Responsibilities

• Act as the first point of contact for IT support issues.
• Provide helpdesk management and first line support.

Skills

IT Support

Problem-solving

Communication

Microsoft 365

Basic Cyber Security Principles

Helpdesk Management

Virtualised Environment Support

Education

CompTIA A+

Relevant IT Education

Tools

Active Directory

Hardware Support

Networks

Job description

About

IT Support Technician – Sheffield £26,000 - £29,000 + bonus and great benefits. My client is a well-established, multi-site organisation who require an experienced IT Support Technician to act as the first point of contact for all IT support issues. You will need to have experience supporting users in a virtualised environment as well as handling security queries. As an IT Technician, your role will be all-encompassing and include helpdesk management, first line support, and escalation and coordination. You will provide support for Microsoft 365, bespoke software products as well as resolving hardware issues. The organisation is consistently seeking to modernise their IT Infrastructure, so you will gain exposure to modern technologies. This role will require a minimum of 3 days per week in central Sheffield with hybrid working in place.

Package:

1. £26,000 - £29,000 Basic DOE
2. Bonus Opportunities
3. 27 Days Holiday + Bank Holidays + Sell Options
4. Medical Cash Plan
5. Professional Development
6. Enhanced Maternity Leave
7. Training
8. 35-hour Work Week
9. EAP
10. Occupational Health Service
11. Cycle To Work Scheme

Experience:

1. Relevant IT education and certifications e.g. CompTIA A+
2. Previous experience of working in an IT support/service desk role
3. Microsoft 365
4. Active Directory, maintaining users and groups
5. Networks
6. Hardware support
7. A basic knowledge of cyber security principles
8. Excellent communication and problem-solving skills

Effectively, this role is responsible for working with the wider IT team to contribute to the smooth day-to-day running of IT Services for a business with several hundred employees. The company offers an excellent package and are hoping to hold interviews as soon as possible. There is no closing date for this role; relevant applications will be reviewed as soon as they are received.

Contact: Scott Murray

Erin Associates welcomes applications from people of all ethnicities, genders, sexual orientations, and disabilities. Please inform us if you require any reasonable adjustment at any stage of the application process.

Key words: IT Support Analyst, IT Technician, Sheffield, Rotherham, Chesterfield, Barnsley, Dronfield, Worksop, Dinnington, Killamarsh, Doncaster

Nice-to-have skills:

• Active Directory
• Cyber Security

Work experience:

• Desktop Support
• Systems Administrator

Languages:

• English