IT Support Technician

TN United Kingdom; York; On-site; GBP 25,000 - 30,000; Full time

Job summary

An established industry player is seeking an IT Support Technician to join their team in York. This role involves the day-to-day operation and maintenance of IT systems, providing both hardware and software support to staff. You will be responsible for ensuring the availability of IT services and liaising with third-party providers for technical issues. Ideal candidates will have strong communication skills and a solid background in IT support, with experience in Windows environments and network configurations. Join a collaborative team where your contributions will help maintain seamless operations and support a dynamic workplace.

Qualifications

• Minimum of 12 months experience in IT Support or in-house support.
• Experience with hardware and software technical support.

Responsibilities

• Provide technical support for staff, both hardware and software-related.
• Monitor service and network performance to ensure continuity.

Skills

Technical Support

Communication Skills

Windows 7-10

Windows Server 2012R2 and 2016

MS Office 2016 and Office 365

Network Configuration

IT Security

Interpersonal Skills

Tools

Citrix

VOIP Systems

Remote Desktop Services (RDS)

Job description

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Role: IT Support Technician – Office Based (York)Sector: In-House IT SupportLocation: York

Salary is upto £30,000 depending one experience

As the in-house IT Technician, you will be responsible for the day-to-day operation and maintenance of the IT systems, ensuring they are available to support the needs of the business. You will be an experienced IT Technician with strong organisation & communications skills.

• Providing technical support for staff, both hardware- and software-related, over the telephone or face-to-face, as appropriate.
  
• Providing technical support for telecoms issues, including smart phones and support for VOIP system issues.
  
• Liaising with third party providers for server, photocopier/printer and telephone system support as necessary, to ensure timely resolution of technical problems. • Assisting with administration of users, groups and security policies, and providing home visits for technical setup of remote workers as necessary.
  
• Ensuring continuity of service by monitoring service and network performance, proactively dealing with network and server issues as they arise.
  
• Any other duties which from time to time are required by the firm.
  
• Strong interpersonal skills, team player.
  
• Articulate, literate and numerate.
  
• Previous experience of working in IT Support
  
• Excellent knowledge of Windows 7-10, Windows Server 2012R2 and 2016, MS Office 2016 and Office 365.
  
• Experience of supporting printers and multifunctional devices, remote connections and mobile devices.
  
• Experience of RDS environments, and ideally Citrix environments.
  
• Understanding of IT security.
  
• Network experience including running of cables, configuring routers and switches.
  
• Ability to build and maintain PCs and laptops.
  
• Full driving licence and own vehicle.

A minimum of 12 months experience in a similar environment is required, either with an IT Support company or within an in-house support department.