IT Support Technician

Postify; Chesterfield; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading MSP is seeking an IT Support Technician in Chesterfield. This in-person role offers a salary of up to £24,000 with on-the-job training provided. Ideal for those entering the IT field or transitioning from a Level 1 position. Responsibilities include answering technical calls, logging support tickets, and resolving issues for end users.

Benefits

Branded clothing provided

On-the-job training

Qualifications

• Previous office work experience required.
• UK driver’s license and access to own vehicle needed.

Responsibilities

• Answering incoming technical calls.
• Resolving technical issues for end users.
• Providing support via phone and email.

Skills

Can-do attitude

Patience

Calm under pressure

Attentiveness

Tools

Apple Mac administration

Sage administration

Microsoft Windows networks

Server and network administration

Job description

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Company Overview

Our client is a leading MSP with over 20 years’ experience, founded in 2001. We aim to enhance your business and work-life balance through modern IT solutions, offering top-tier customer service and collaborating with leading partners. Our portfolio includes brands such as Microsoft, OpenText, and 3CX, positioning us strongly in the market to provide a wide range of software and hardware options. Our IT Support & Management services ensure you utilize the best solutions effectively, maximizing your return on investment.

Job Opportunity

They are expanding their team and are seeking an additional IT Support Technician.

This is a solely in-person role, with no remote work options. Own transport is required to commute to our offices in Wingerworth, Chesterfield. Prior experience is beneficial but not essential; we value the individual's potential and attitude. On-the-job training will be provided. Salary is up to £24,000, with potential for promotion for the right candidate. We follow a smart casual dress code (shirt/jumper, black jeans/chinos/suit trousers), and branded clothing will be provided upon employment. Occasional travel to client sites may be required. Immediate start available.

This role is ideal for someone entering the IT field after their first job or transitioning from a Level 1 position in another IT company.

Candidate Requirements

• Can-do and helpful attitude
• Patience with end users
• Ability to stay calm under pressure
• Attentiveness
• Maintaining a neat and tidy workspace

Responsibilities

• Answering incoming technical calls
• Raising and logging support tickets
• Resolving technical issues for end users
• Providing support via phone and email
• Remotely controlling users’ PCs to troubleshoot
• Communicating with suppliers and partners
• Escalating issues when necessary
• Configuring new client hardware

Experience Needed

• Previous office work experience
• Proficient use of email for business
• UK driver’s license and access to own vehicle
• Experience in an IT support environment
• Apple Mac administration
• Sage administration
• Experience with Microsoft Windows networks
• Server and network administration

Company Details

Postify
Rotherham, North Yorkshire, United Kingdom

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