IT Support Technician

Club L London; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an IT Support Technician to join their dynamic team in Manchester. This role offers the opportunity to provide essential support for hardware, software, and network issues, ensuring smooth operations across the organization. You'll be part of an innovative team that values collaboration and communication, with a focus on delivering exceptional service. The position comes with a range of perks, including flexible working hours, a bi-annual bonus scheme, and generous discounts. If you're passionate about technology and looking to grow in a supportive environment, this is the perfect opportunity for you.

Benefits

Bi-annual bonus scheme

Extra day off for your birthday

Flexible working hours

Cycle to work scheme

40% staff discount

Healthcare Cashplan

Free onsite gym

Enhanced pension contribution

Enhanced maternity and sick pay

Free snacks, drinks & treats

Qualifications

• 1-2 years experience as IT Support Technician or similar role.
• Strong knowledge of Office 365 and problem-solving skills.

Responsibilities

• Provide first and second-line support for IT issues.
• Monitor and maintain computer systems and networks.
• Document and track support requests using ticketing system.

Skills

Office 365 Administration

Problem-solving

Communication Skills

Attention to Detail

Education

IT-related Degree

Tools

Ticketing System

Shopify

Job description

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About Us

Club L London are the next-generation online retailer refining accessible luxury for forward-thinking women worldwide. Delivering timeless and trend-oriented styles in sizes 4-20 for every life moment, we design proudly in-house in the UK; with premium quality, exceptional fit and affordable style at the forefront.

About Us

Club L London are the next-generation online retailer refining accessible luxury for forward-thinking women worldwide. Delivering timeless and trend-oriented styles in sizes 4-20 for every life moment, we design proudly in-house in the UK; with premium quality, exceptional fit and affordable style at the forefront.

Collaboration, communication and curiosity drive our extraordinary workforce – an ambitious team of diverse, experienced and up-and-coming talents that we think you’d fit right into.

A role at Club L is more than a job, it’s a lifestyle for the innovative, inspired and intuitive thinker.

Roles And Responsibilities

• Provide first and second-line support for all IT-related issues, including hardware, software, and network problems.
• Provide onboarding support for new starters.
• Support the company’s Office 365 environment, including user account administration, troubleshooting, and maintenance.
• Coordinate with the warehouse and factory teams to resolve IT issues and ensure smooth operations.
• Monitor and maintain computer systems, servers, and networks to ensure optimal performance.
• Install, configure, and upgrade hardware and software as required.
• Document and track support requests using the company’s ticketing system, ensuring timely resolution and excellent customer service.
• Provide support and training to end-users on various software applications and tools.
  
  

Requirements

• 1-2 years proven experience as an IT Support Technician or in a similar role.
• Strong knowledge of Office 365 administration and support.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.
  
  

Nice to have

• Experience with Shopify and third-party e-commerce solutions.
• Experience supporting remote and off-site teams.
• Knowledge of warehouse management systems and processes.
• Understanding of ITIL framework and best practices.
• Willingness to occasionally travel to the warehouse and factories as needed.
  
  

What's on offer?

• Bi-annual bonus scheme
• Extra day off for your birthday
• Flexible working hours around core hours of 10-4
• Cycle to work scheme
• 40% staff discount across Club L and Lavish Alice products
• Healthcare Cashplan
• Free onsite gym
• Enhanced pension contribution
• Enhanced maternity and sick pay
• Free snacks, drinks & treats
• Social events
• Machine choice (Mac or Windows) with dual screen setup

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Retail Apparel and Fashion

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