IT Support Technician

TN United Kingdom; Doncaster; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in logistics is seeking an IT Support Technician for their Doncaster site. The ideal candidate will have 3-5 years of experience in IT support, providing exceptional service in both warehouse and office environments. Responsibilities include supporting infrastructure, communicating effectively, and collaborating with team members. The role requires strong technical skills, including proficiency with Microsoft Office 365 and Active Directory, along with excellent organizational and personal skills.

Qualifications

• 3-5 years of experience in IT support, preferably in large organizations.
• Strong written and spoken communication skills.

Responsibilities

• Support onsite infrastructure including end-user computing.
• Provide excellent service and communicate effectively with users.
• Prioritize and plan daily tasks in collaboration with the team.

Skills

Communication

Problem Solving

Time Management

Tools

Microsoft Office 365

Active Directory

ServiceNow

ITIL v3 Foundation

Job description

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About Maersk

At Maersk, we have a vision larger than the ocean: to be a true integrator of container logistics, connecting and simplifying our customers’ supply chain through global end-to-end solutions. We rely on our people to make this happen.

We value diversity in our talent and strive to recruit the best person for each role. Our diversity includes, but is not limited to, gender, age, nationality, race, sexual orientation, disability, or religious beliefs. We see diversity as a strength for building high-performing teams.

Job Role: IT Support Technician

The ideal candidate is confident, self-driven, organized, with solid IT knowledge and broad experience in resolving IT issues. Requirements include 3-5 years of experience, preferably within large global organizations, and experience working with virtual teams and remote support. The role is based full-time at our Doncaster site.

Key Responsibilities

• Support onsite infrastructure including end-user computing and data center equipment.
• Provide excellent service and communicate effectively with users at all levels.
• Prioritize and plan daily tasks in collaboration with the team.
• Support colleagues and share knowledge to enhance team performance.

Communication and Environment

The role involves interacting with people in both industrial warehouse and traditional office environments. The candidate must deliver friendly, robust service and possess strong written and spoken communication skills.

Technical Skills

• Advanced desktop usage, VPN & Citrix, mobile devices, Windows 10/11.
• PC setup, BIOS configuration, Microsoft OS, LAN/Wi-Fi connectivity.
• Proficiency with Microsoft Office 365 and end-user device support.
• Mobile device setup (iOS, Android).
• Understanding of IT infrastructure, basic server and network troubleshooting.
• Knowledge of file/print services, Active Directory, ServiceNow, ITIL v3 Foundation certification.

Desirable Skills

• LAN/WLAN/Wi-Fi, Apple Mac, warehouse IT support experience.

Organizational and Personal Skills

• Understanding of business processes and requirements.
• High sense of urgency, professional communication, customer service skills.
• Time management, independence, problem-solving, and presentation skills.

Equal Opportunity Statement

Maersk is committed to diversity and inclusion. We are an equal opportunities employer and welcome applicants regardless of race, gender, age, religion, or other protected characteristics. We support accommodations during the application process. For assistance, please contact us via email.