IT Support Technician

Jago Consultants; Redhill; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT support company based in Redhill is seeking an experienced IT Support Technician. You will provide essential 1st and 2nd line support to diverse clients, manage various IT tasks, and contribute to improving service levels. This role offers a chance to work in a friendly environment, learn new technologies, and be part of a dynamic team.

Benefits

Bonus Scheme

20 days annual leave + bank holidays

Onsite free parking

Birthday and Christmas vouchers

Relaxed and friendly working environment

Qualifications

• 2-4 years experience in an IT Support Role.
• Excellent communication skills and outstanding telephone customer service.
• Knowledge of hardware for servers, desktops & laptops.

Responsibilities

• Provide 1st and 2nd Line Support to various clients.
• Handle IT queries via telephone and email.
• Manage client projects such as data and email migration.

Skills

Troubleshooting

Customer Service

Communication

Technology Passion

Tools

Microsoft 365

Windows Server

Windows 10

Mac OS

Active Directory

Security Systems

Job description

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Excellent opportunity for an experienced IT Support Technician looking to join a busy and growing team based in Redhill, Surrey. My client is a long-established IT support company providing a wealth of IT knowledge, hands on IT support, products, solutions and high quality service to meet business needs.

The successful candidate will provide 1st and 2nd Line Support to a variety of clients in and along Surrey. Joining this company will allow you to learn new technologies in a relaxed but professional environment. You will be involved in all aspects of support and where you can make a tangible contribution to the business by delivering high levels of service to a mix of internal and external clients.

• Handling client IT queries via telephone and email remotely
• Update clients on the progress of their query when first-contact resolution is not possible
• Manage client projects such as data and email migration
• Resolve software issues
• Desktop and laptop fixes
• Troubleshooting Windows 10 & 11, Mac OS
• Managing Active Directory and group policy
• Travelling to client sites when required
• Full UK driving license
• Knowledge of Microsoft 365
• Experience with Windows Server & Windows client operating systems
• Experience with Networks (LAN, WAN) Patch management and TCPIP protocols
• Familiarity with hardware of servers, desktops & laptops
• Knowledge of security systems (Anti-virus, firewalls)
• 2-4 years experience in an IT Support Role
• Outstanding telephone customer service experience
• Excellent communication skills and a passion for Technology.
• Monday to Friday 8:30am – 17:30pm
• Bonus Scheme
• 20 days annual leave + bank holidays
• Onsite free parking
• Birthday and Christmas vouchers
• Relaxed and friendly working environment