IT Support/Technician

ENGINEERINGUK; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job description

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Your New Role:

We have a fantastic opportunity for an IT Support/Technician to join Amey's most successful and high-profile contracts, delivering secure IT services to a major UK Central Government department in Whitehall, London.

Working as part of a dedicated on-site team you will provide system administration and 1st/2nd line support for a complex physical network and Microsoft Windows environment.

We actively encourage innovation, so this role will include evaluating and integrating modern technology/equipment to improve our services.

Whilst a current security clearance is not a pre-requisite, you will be required to obtain and then retain DV clearance.

The standard hours of work are based on 37.5 hours, Monday - Friday.

You will be responsible for:

• First point of contact for customers seeking technical assistance over the phone, email and IT support portal.
• Responsible for handling support of service requests which relate to all technology including; workstations, servers, printers, networks, and vendor specific hardware and software.
• Administration and troubleshooting of CAFM system.
• Continuous monitoring and improvement of IT service.
• Participate and assist in driving knowledge management.
• Active Directory Administration, new user setups (User Accounts, O365 Mailboxes).
• Participate in the planning, execution, and delivery of IT projects.
• Basic Administration of Microsoft SharePoint.

We want to hear from you if you have:

Excellent customer service, PC hardware and Microsoft software trouble shooting experience.

• Background in providing IT support.
• Windows 10 Administration & Support.
• Good understanding of LAN/WAN/TCP/IP infrastructure.
• Basic understanding of IT security best practices.
• Ability and willingness to learn new applications and technologies.
• Working knowledge Microsoft 365 and Azure services.
• Working knowledge of Microsoft Office suite.
• Entry Level understanding of PRTG and its uses.
• Experience in Virtual Environments - Hyper-V / VMWare.
• Working knowledge of ITIL best practices.
• Remote desktop support.

What we can offer you:

When you join us, we can offer flexibility, career development, a choice of benefits and support that help you through all life's ups and downs. It's the reason why Investors in People put us among the top 1% of employers and we have a competitive reward and benefits program.

• Career Development - Exceptional development and progression plan.
• Pension - Generous Pension scheme which we will contribute to.
• Holidays - Minimum 24 days holiday + Bank Holidays.
• Choices - Our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership.
• Save with Amey - Our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in. It includes healthcare, free GP service, dental vouchers.
• Social Value - You'll get 2 Community Involvement Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives.

We embrace difference and support individuals to work in ways that work best for them.

We are committed to working sustainably and by working in partnership with the communities we serve, so people and the planet are protected.

Who is Amey?

• We are at the heart of modern Britain, helping the economy to grow by designing, maintaining, and transforming the nation's strategic assets.
• Our 11,000 people are behind the critical services the country relies on every day.
• Our unique engineering and operations experience, together with data driven insight from our consulting business, delivers better results for our clients.
• We are trusted partners of Government - both national and local - managing assets and complex projects that are vital to the sustainable growth of the country.

Application Guidance:

Amey is committed to Inclusion and Diversity. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We will also guarantee you an interview if you have a disability, as long as you are qualified for the role.

Please contact our recruitment team at [e-mail] to discuss any access needs, reasonable adjustments or additional support that may be required at any point during the recruitment process.

We reserve the right to close this vacancy before the closing date should we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Apply today - We are excited to hear from you!

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