IT Support Technician

Free-Work UK; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading entertainment company in the UK seeks an IT Support Technician to ensure top service standards for users at their London head office and across other UK locations. This role involves resolving IT issues, supporting cloud-based systems, and providing user assistance in a rapidly growing environment.

Qualifications

• 3 years experience in an equivalent IT support role.
• Experience with Microsoft Office 2019+ is essential.
• Exposure to Mac (iOS) support is desirable.

Responsibilities

• Provide first line support for users in person and via support channels.
• Monitor and maintain local networking equipment.
• Responsible for hardware setup, configuration, and upgrades.

Skills

Microsoft Office support

Analytical skills

Documentation skills

User support

Communication skills

Job description

Join to apply for the IT Support Technician role at Free-Work UK

Join to apply for the IT Support Technician role at Free-Work UK

This range is provided by Free-Work UK. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Job Description

IT Support Technician - UK

Our Client is an Entertainment, a live entertainment platform that owns and operates over 100 major music festivals in the UK, Europe and Australia.

They are looking to hire an IT Support Technician to work within the UK division of the business.

This role offers a self-starting candidate the ability to support a dynamic and fast-growing business, with future opportunities for personal development and career growth within the group.

The IT Support Technician will report to the Director of Information Technology, and will support users both at global head office in Central London and in our operating businesses across the UK.

The role will be instrumental in ensuring that users benefit from the highest standards of service, including with regards to information security, system availability and change management.

Our current core tech stack consists of MS365 + Azure AD, XX XX XX XX XX, Airtable, Zoom (+ Zoom Phone), Slack and Salesforce and we support user access to Google Workspace together with various other line of business products.

Prior experience administering Azure Active Directory tenancies would be particularly valuable, together with exposure to deployment and maintenance of security tools such as endpoint management and anti-virus.

We support both Windows and Mac devices and our users access our services both on corporate machines and BYOD. We are 100% cloud native with no on-premises systems.

Specific Tasks Will Include

• First line support for users both in person and via support channels. Resolve or escalate issues
• Hardware setup and configuration, patching and upgrades
• Support audio-visual / conference room equipment and printers
• Monitoring and maintaining local networking equipment such as access points, firewalls etc
• Responsible for maintenance and upkeep of our backup Infrastructure, including laptops and relevant server(s) and other designated cloud backup locations.
• Provide timely report to senior management on progress of dedicated tasks, or on-going activities.
• Configuration and monitoring of core systems
• Administration for IT processes such as:
• Support ticketing
• Equipment inventories
• Hardware purchases, repairs and disposals
• Joiner-Mover-Leaver process
• Managing license count
• Assisting with change projects such as data migration, office reconfiguration and platform or service changes
  
  

Personal Attributes

Detail and precision in aspects of approach to tasks

Ability to prioritise conflicting workflows

Team player, ability to communicate effectively with non-technical users and senior management

Excellent presentation and time keeping

Experience

3 years experience in equivalent setting

Microsoft Office 2019+ support essential

Mac (iOS) support exposure desirable

Exposure to endpoint device management systems desirable S Azure support essential

Good documentation and analytical skills, with a passion for end-user satisfaction.

Evidence of commitment to training and knowledge

The Client is based in Central London with some attendance at operating business offices elsewhere in London and across the UK.

You will be required to work in the office at least 3 days per week.

The salary is in the range £30K - £45K.

Do send your CV to us in Word format along with your daily rate and availability.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Human Resources Services

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