IT Support Technician

JR United Kingdom; Hounslow; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A prominent managed IT and cybersecurity services provider is seeking an IT Support Technician to join their team. This role offers hybrid working and focuses on installing, configuring, and supporting hardware and software solutions. With 3+ years of experience, the successful candidate will engage in troubleshooting and project planning while contributing to a supportive and progressive work environment.

Benefits

End-of-Year Bonuses

Training & Certification Support

Mileage Reimbursement

Health Coverage

Company-wide rewards scheme

Birthday leave

Health insurance

Death-in-service cover

Qualifications

• 3+ years of experience in IT support or systems administration.
• Strong knowledge of Windows environments and cloud platforms.
• Proven ability to troubleshoot cybersecurity products.

Responsibilities

• Installing and configuring hardware/software for clients.
• Supporting Windows servers and desktops.
• Deploying and managing Microsoft 365 and Azure.

Skills

Communication

Customer Service

Networking

Virtualization

Cybersecurity

Job description

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IT Support Technician, south west london

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Client:

Digital Waffle

Location:

south west london, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Location: Omagh (hybrid working available)

The Role

A leading managed IT and cybersecurity services provider is seeking a skilled and motivated Support Technician to join their dynamic technical team. This is a fantastic opportunity for someone with hands-on IT experience who’s looking to grow their career in a supportive, forward-thinking environment.

• End-of-Year Bonuses – Company-wide and performance-based.
• Training & Certification Support – Stay ahead of industry trends.
• Mileage Reimbursement – 33p per mile for travel.
• Health Coverage – Access to a health plan.
• Hybrid working options, with flexibility when needed.
• Company-wide rewards scheme and generous annual bonus structure.
• Additional perks including birthday leave, health insurance, and death-in-service cover.
• Join a company that truly invests in your development — training provided and encouraged.

Key Responsibilities:

• Installing and configuring hardware/software on-site and remotely for a diverse client base.
• Supporting and troubleshooting Windows servers (2016/2019/2022), desktops (Windows 10/11), and virtual environments (Hyper-V, VMware).
• Deploying and managing Microsoft 365, Azure, Intune, SharePoint, and other cloud services.
• Implementing and supporting cutting-edge cybersecurity tools and network security systems.
• Delivering first-class customer support both remotely and face-to-face.
• Contributing to project planning, design, and technical documentation.

Key Requirements:

• 3+ years of experience in IT support or systems administration.
• Strong knowledge of Windows environments, networking, virtualization, and cloud platforms.
• Proven ability to install, configure, and troubleshoot cybersecurity products.
• Excellent communication and customer service skills.
• Full driving license with access to a vehicle (mileage reimbursed for site visits).

This is your chance to be part of a growing team with a strong reputation and a genuine commitment to its people and clients.

Interested in learning more or ready to apply?