IT Support Technician

Cielo Project; Uxbridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in urban mobility solutions is seeking an IT Support Technician to provide first-line technical support. This role involves maintaining the company's digital infrastructure and resolving IT issues across multiple locations. Candidates should have over 2 years' experience in IT support, with proficiency in Windows OS and Microsoft 365. Join us to help transform an industry and make mobility intelligent and sustainable.

Qualifications

• 2+ years of experience in IT support or helpdesk roles.
• Experience supporting users both remotely and on-site.
• Knowledge of POS systems, mobile apps, or parking-specific software is a plus.

Responsibilities

• Provide technical assistance to employees via in-person, phone, or remote support.
• Maintain and troubleshoot hardware and software systems.
• Assist with basic network administration tasks and ensure cybersecurity protocols.

Skills

Proficiency with Windows OS

Proficiency with Microsoft 365

Basic networking

Problem-solving skills

Communication skills

Time management skills

Education

Degree or certification in Information Technology

Relevant certifications (e.g., CompTIA A+, ITIL, Microsoft)

Job description

This is our philosophy. This is our momentum. This is your opportunity.

At APCOA, we are not just managing parking spaces – we’re pioneering the future of urban mobility and smart city solutions. With a presence in 12 countries, over 12,000 locations, and more than 50 years of operational leadership, we are Europe’s largest parking and mobility services provider.

And now, we’re entering a bold new chapter.

With the launch of our newly formed Group HQ in West London, we are transforming from a collection of high-performing local business units into a truly enterprise-led, future-fit organisation — one that retains its entrepreneurial spirit while unlocking the power of scale.

Job Description

The IT Support Technician is responsible for providing first-line technical support to internal users across multiple locations, ensuring the smooth operation of hardware, software, and parking technology systems. This role plays a vital part in maintaining the company’s digital infrastructure and delivering prompt, effective solutions to IT issues that impact business operations.

Key Responsibilities

User Support
Provide technical assistance to employees via in-person, phone, or remote support—resolving issues related to computers, mobile devices, email, software, and network connectivity.

System Maintenance
Maintain and troubleshoot hardware (e.g., computers, printers, parking equipment), and software systems including operating systems, applications, and business-specific platforms.

Network & Security
Assist with basic network administration tasks, including user account setup, access permissions, and ensuring cybersecurity protocols are followed.

Hardware & Asset Management
Support the installation, configuration, and inventory of IT hardware and devices across offices and parking sites.

Documentation & Reporting
Maintain records of support requests, solutions, and system changes. Escalate complex issues and work with third-party vendors when needed.

Qualifications

Experience

2+ years of experience in IT support or helpdesk roles, ideally in a multi-site or field-based business.

Experience supporting users both remotely and on-site.

Skills and Abilities

Proficiency with Windows OS, Microsoft 365, basic networking, and common business applications.

Knowledge of POS systems, mobile apps, or parking-specific software is a plus.

Strong problem-solving, communication, and time management skills.

Personal Attributes

Customer-service oriented, with a friendly and patient approach.

Ability to work independently and manage multiple support requests efficiently.

Willingness to travel to parking sites or field locations when required.

Education

Degree or certification in Information Technology, Computer Science, or related field.

Relevant certifications (e.g., CompTIA A+, ITIL, Microsoft) are an advantage.

Additional Information

At APCOA, we see beyond the parking space. We see a world where mobility is intelligent, sustainable, and seamlessly integrated into daily life.

Our new Group HQ is more than a physical space — it’s the heartbeat of a new enterprise, where high-impact leaders shape the future.

If you’re ready to apply your expertise to meaningful challenges and help transform an industry --join APCOA Group HQ. Let’s build what’s next.

APCOA Group HQ is an equal opportunity employer. We welcome and encourage applicants from all backgrounds to apply.