IT Support Technician

Platinum Recruitment NI Ltd; Lisburn; On-site; GBP 30,000 - 40,000; Full time

Job summary

A recruitment agency in Northern Ireland seeks a professional to provide customer-focused support for NIFRS applications. You will be responsible for technical support, assisting with user requirements, and ensuring application availability. Candidates should have at least two years of experience in IT support and possess strong communication skills. A current driving license is necessary. This position covers all of Northern Ireland.

Qualifications

• At least two years of experience in a multi-user environment.
• Demonstrate technical ability in Windows client-server environments.
• Effective planning, organization, and prioritizing skills.

Responsibilities

• Provide customer-focused support for NIFRS Line of Business Applications.
• Assist in the development of user requirements for software.
• Test and review products and solutions as required.

Skills

Networking and domain administration

IT communications

Hardware installation and maintenance

Effective communication skills

Customer service orientation

Job description

Overview

To provide a modern, efficient, professional and customer-focused support service for NIFRS Line of Business (LOB) Applications, such as HR, finance, procurement and NIFRS operational applications. This will involve aspects of technical support, applications support, service desk, desktop support, systems integration and data warehousing. To contribute as an integral member of NIFRS to support the vision and mission of NIFRS outlined below: Vision; Protecting our Community; Mission; To deliver a fire and rescue service and work in partnership with others to ensure the safety and well-being of our community.

Responsibilities

• To provide a modern, efficient, professional and customer-focused support service for NIFRS Line of Business (LOB) Applications, such as HR, finance, procurement and NIFRS operational applications.
• This will include technical support, applications support, service desk, desktop support, systems integration and data warehousing.
• Proactively monitor LOB Application services.
• Provide technical support services for LOB Applications such as account management, role based access configuration and ensuring availability of LOB Applications.
• Provide support of organisational databases.
• Develop and modify software as directed by the Head of IT if required.
• Assist in the development of user requirements and specifications for software and equipment.
• Conduct business and data analysis as required.
• Provide ICT Technical expertise, feedback and guidance to users. Work with software suppliers in the development and implementation of solutions.
• Test and review products and solutions as required.
• Maximise the use of ICT Services ensuring best value for money and most efficient use of resources.
• Assist the Head of IT in the formulation of policy, procedures, standards and guidance for users of the ICT Solutions.
• Use and comply with processes including management and functional escalation of problems and incidents; change, release and configuration management.

Skills and Qualifications

• (Please note that Platinum Recruitment NI Ltd require original certificates as proof of qualifications)
• Have at least two years’ experience of networking and domain administration, IT communications, hardware and software installation and maintenance, end-user support in a multi-user environment.
• Demonstrate technical ability and skills in Windows client server environments and application support.
• a) effective planning, organisation, prioritising skills and attention to detail;
• b) the ability to work individually and as part of a team;
• c) effective communication skills (both oral and written);
• d) a customer service orientation.
• A current driving licence or access to a form of transport that will permit them to meet the requirements of the post in full.

Area: All of Northern Ireland

Closing date: 07 Nov 2025