IT - Technical Analyst

EV Cargo; Burton upon Trent; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Competitive Annual Leave

Reward Gateway discounts

Employee Recognition Scheme

Excellent Pension Scheme

Health Care Cash Plan

Job summary

Palletforce is hiring an IT Support Analyst to join our Burton-upon-Trent team. You will respond to user queries, troubleshoot issues, and escalate where needed while collaborating with developers and operations to maintain service quality.

The role focuses on 1st/2nd line support, account administration, and maintaining the IT infrastructure, including Windows Server and Office 365. You’ll grow within a growing logistics tech environment.

Qualifications

• GCSE Maths & English Level 4 (or above).
• 1st/2nd line service desk experience.
• Windows Server and desktop experience.
• Knowledge of Office 365 administration and Active Directory.

Responsibilities

• Respond to user IT queries and troubleshoot issues.
• Log and track requests using ticketing software and assign priorities.
• Own cases and work towards timely resolutions for customers.
• Provision user accounts and manage access across systems.
• Support hardware and software and collaborate with developers/operations.
• Build relationships with internal teams to improve service delivery.
• Perform system checks to identify issues before impacting users.
• Apply logical problem-solving to technical challenges.

Skills

1st line support

2nd line support

Windows Server

Active Directory

Office 365

Education

GCSE Maths & English (Level 4)

Relevant IT qualification

Tools

Ticketing software

Job description

IT Support Analyst

Full time | Office Based | Burton-Upon-Trent - DE14 2SY

In this role you will be responsible for responding to user queries, identifying, and troubleshooting technical issues, escalating complex issues, collaborating with cross-functional teams and provide excellent guidance and support.

THE SALARY

£28,323.48 per annum, and after successfully completing your probation period, you'll be eligible for a 10% salary uplift for out-of-hours work. This typically applies to one week in every three.

KEY RESPONSIBILITES:

• Manage any incoming IT requests and identifying the appropriate priority and action to be undertaken.
• Work with call-logging and ticketing software
• Take ownership of cases and bring resolution to customer's issues.
• Manage user creation and account administration.
• Provide hardware and software Support Managing the in-house application support Collaborate closely with the software development team and the operations teams.
• Develop strong working relationships with other departments to assist with the delivery of our service.
• Carry out application and capacity system checks, aiming to identify and resolve issues before they impact customers.
• Have the ability to troubleshoot and approach problem solving in a logical manner.

OUR IDEAL CANDIDATE WILL HAVE:

Qualifications You will have your GCSE Maths and English Level 4 (Grade C) and above and a relevant IT qualification - both desirable but not essential.

Experience. You will have 1st and 2nd line service desk, windows server and desktop experience, prior knowledge in a technical support role would be an advantage and also have a good understanding of Office 365 administration and active directory.

Communication. Show us that you have excellent communication skills, spoken and written, be able to build good working relationships with work colleagues and our customers and have the ability to engage and communicate with audiences made up of a diverse background across all areas of EV Cargo.

People & Self Development. You will have the ability to work effectively as part of a team, or work on your own initiative, be organised and be able to handle difficult situations. We would like to see you grow and progress within a growing company.

REWARDS & BENEFITS

We'll support your development; help you grow and also offer you a package that includes:

• Competitive Annual Leave
• Reward Gateway - access to significant savings and cashback on 900+ top retailers, from groceries to wellness products, travel and much more!
• Employee Recognition Scheme
• Excellent Pension Scheme
• Health Care Cash Plan

We promote a culture which encourages innovative ideas, and we appreciate your talent is key to our success!

"Let us be your employer of choice".

ABOUT US

Palletforcehave grown to become a predominate international supply chain partner to many of the world's leading brands. We enable customer success through market leading air, ocean, surface freight, logistics, supply chain and technology solutions. Our growth is accelerating around the world.

DIVERSITY AND INCLUSION

Equality, diversity and inclusivity are at the heart of everything Palletforce does. We offer a diverse and inclusive community that respects individuals and enables them to strive for success in order to contribute positively and sustainably to the business. By creating this environment in which everyone can express and develop their potential, from the moment they are hired and throughout their career, means ensuring that all our colleagues have the same opportunity to succeed, regardless of origin, gender, age, disability, sexual orientation, gender identity or affiliation with a political, religious, union, organisation or minority group.

Palletforce reserves the right to close the vacancy before the stated closing date if a high volume of applications is received. Due to the volume of applications we receive, we regret that we are not able to provide detailed feedback to applicants that were not shortlisted.

You must have the legal right to live and work in the United Kingdom.

If you have any queries, please contact: [e-mail]