IT Support Analyst

Palletforce Ltd; Burton upon Trent; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Reward Gateway – access to savings and

Employee Recognition Scheme

Excellent Pension Scheme

Health Care Cash Plan

Job summary

Palletforce Ltd in Burton-upon-Trent is seeking an IT Support Analyst to respond to user queries, troubleshoot issues, manage tickets, and provide effective hardware and software support. This is a full-time, office-based role at DE14 2SY.

You will work with cross-functional teams, administer Office 365 and Active Directory, handle user accounts, and contribute to service delivery. Salary is £28,323.48 per year, with a 10% uplift for out-of-hours work after probation.

Qualifications

• You will have GCSE Maths and English Level 4 (Grade C) or above and an IT qualification; these are desirable but not essential.
• Experience in 1st and 2nd line service desk, Windows Server and desktop experience, and knowledge of Office 365 administration and Active Directory.

Responsibilities

• Respond to user queries and troubleshoot technical issues.
• Escalate complex issues and collaborate with cross-functional teams.
• Take ownership of cases and resolve customer issues.
• Manage user creation and account administration.
• Provide hardware and software support; support in-house applications; collaborate with software development and operations teams.
• Develop relationships with other departments to improve service delivery.
• Carry out application and capacity system checks to identify issues before they impact customers.
• Troubleshoot and solve problems in a logical, methodical manner.

Skills

Service Desk

Windows Server

Active Directory

Office 365

Ticketing

Troubleshooting

Education

GCSE Maths/English

IT Qualification

Tools

Ticketing System

Job description

IT Support Analyst | Full time| Office Based| Burton-Upon-Trent – DE14 2SY

In this role you will be responsible for responding to user queries, identifying, and troubleshooting technical issues, escalating complex issues, collaborating with cross‑functional teams and provide excellent guidance and support.

THE SALARY

£28,323.48 per annum, and after successfully completing your probation period, you’ll be eligible for a 10% salary uplift for out‑of‑hours work. This typically applies to one week in every three.

KEY RESPONSIBILITIES:

• Manage any incoming IT requests and identifying the appropriate priority and action to be undertaken.
• Work with call‑logging and ticketing software
• Take ownership of cases and bring resolution to customer’s issues.
• Manage user creation and account administration.
• Provide hardware and software Support Managing the in‑house application support Collaborate closely with the software development team and the operations teams.
• Develop strong working relationships with other departments to assist with the delivery of our service.
• Carry out application and capacity system checks, aiming to identify and resolve issues before they impact customers.
• Have the ability to troubleshoot and approach problem solving in a logical manner.

OUR IDEAL CANDIDATE WILL HAVE:

Qualifications

You will have your GCSE Maths and English Level 4 (Grade C) and above and a relevant IT qualification – both desirable but not essential.

Experience.

You will have 1st and 2nd line service desk, windows server and desktop experience, prior knowledge in a technical support role would be an advantage and also have a good understanding of Office 365 administration and active directory.

Communication

Show us that you have excellent communication skills, spoken and written, be able to build good working relationships with work colleagues and our customers and have the ability to engage and communicate with audiences made up of a diverse background across all areas of EV Cargo.

People & Self Development

You will have the ability to work effectively as part of a team, or work on your own initiative, be organised and be able to handle difficult situations. We would like to see you grow and progress within a growing company.

REWARDS & BENEFITS

We’ll support your development; help you grow and also offer you a package that includes:

• Reward Gateway – access to significant savings and cashback on 900+ top retailers, from groceries to wellness products, travel and much more!
• Employee Recognition Scheme
• Excellent Pension Scheme
• Health Care Cash Plan

We promote a culture which encourages innovative ideas, and we appreciate your talent is key to our success!

Let us be your employer of choice.

ABOUT US

Palletforcehave grown to become a predominate international supply chain partner to many of the world’s leading brands. We enable customer success through market leading air, ocean, surface freight, logistics, supply chain and technology solutions. Our growth is accelerating around the world.

DIVERSITY AND INCLUSION

Equality, diversity and inclusivity are at the heart of everything Palletforce does. We offer a diverse and inclusive community that respects individuals and enables them to strive for success in order to contribute positively and sustainably to the business. By creating this environment in which everyone can express and develop their potential, from the moment they are hired and throughout their career, means ensuring that all our colleagues have the same opportunity to succeed, regardless of origin, gender, age, disability, sexual orientation, gender identity or affiliation with a political, religious, union, organisation or minority group.

Palletforce reserves the right to close the vacancy before the stated closing date if a high volume of applications is received. Due to the volume of applications we receive, we regret that we are not able to provide detailed feedback to applicants that were not shortlisted.

You must have the legal right to live and work in the United Kingdom.

If you have any queries, please contact: [e-mail]