Logistics Coordinator

ILG (International Logistics Group Ltd); Northampton; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Discretionary bonus scheme

Hybrid working following probation

22 days' holiday plus bank holidays

Job summary

ILG (International Logistics Group Ltd) in Northampton is seeking a Logistics Coordinator to be the trusted day-to-day contact for a portfolio of clients, delivering proactive communication and a seamless service experience across warehousing, transport and customer support.

You will build strong relationships, resolve issues quickly, and work with internal teams; the role requires a UK driving licence and readiness to travel to client sites.

Qualifications

• Experience in customer-facing roles is required.
• Ability to build strong client relationships and deliver proactive support.
• Excellent communication and problem-solving skills.

Responsibilities

• Act as main point of contact for client inquiries and day-to-day support.
• Coordinate with warehouse teams, carriers and internal departments to deliver service.
• Support customer calls, meetings and service reviews.
• Monitor performance and identify opportunities for improvement.

Skills

Customer service

Communication

Problem solving

Organisation

Attention to detail

Driving licence

Job description

Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.

Hardingstone, Northampton

Up to £29,244 per annum, depending on experience

Full-time, permanent

About Us

An award-winning, market-leading 3PL (third-party logistics provider), ILG specialises in high-quality order fulfilment and delivery services. Our customers are premium brands, many in the beauty, fashion and wellbeing sectors. Our mission is to help them succeed. We are a people business, investing in training and development, recognising and rewarding our people’s achievements and creating opportunities for them to progress within our business. If you want to develop an exciting career, learn from a friendly team and realise your full potential in a fast-growing company, this is the role for you.

Be the trusted partner behind some of the UK's most exciting beauty, fashion and wellbeing brands

At ILG, we help premium brands deliver exceptional experiences to their customers. We're looking for a Logistics Coordinator to become the trusted day-to-day contact for a portfolio of clients, ensuring they receive outstanding support, proactive communication and a seamless service experience. This is not a traditional logistics role. It's a customer-focused position where you'll build strong client relationships, solve problems, coordinate with internal teams and play a key role in delivering exceptional service.

What you'll be doing

• Acting as the main point of contact for client enquiries and day-to-day support
• Building strong, trusted relationships with clients and becoming their go-to contact
• Resolving operational issues and ensuring clients are kept informed throughout
• Working closely with warehouse teams, carriers and internal departments to deliver excellent service
• Supporting customer calls, meetings and service reviews
• Monitoring service performance and identifying opportunities for improvement

What we're looking for

• A passion for delivering exceptional customer service and building strong client relationships
• Strong communication skills and the confidence to work with customers and colleagues at all levels
• A proactive, solution-focused approach with the ability to resolve issues quickly and effectively
• Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment
• Excellent attention to detail and a commitment to delivering a high-quality service
• Experience in customer service, client services, account coordination, logistics or another customer-facing role would be advantageous
• A full UK driving licence and access to your own transport, as occasional travel to customer sites and other company locations will be required

Why join ILG?

• Discretionary company bonus scheme
• Hybrid working following successful probation
• 22 days' holiday plus bank holidays, increasing with service
• Option to buy and sell holiday
• Birthday leave
• Healthshield Cash Plan, Life Assurance and pension
• Employee recognition awards and regular social events
• Employee Assistance Programme
• Enhanced maternity and paternity benefits
• Genuine opportunities for training, development and career progression

Requirements

• Right to Work in the UK & Basic DBS Check – You must have the legal right to work in the UK (we are not able to sponsor you). If successful, you will also need to pass a Basic Disclosure and Barring Service (DBS) check before starting employment. We use a third-party checking service for each of these, so you will need to provide them with relevant information if offered a role with us.
• References – We reserve the right to request two or more references to cover the past five years of your employment history. Please ensure you can provide accurate contact details for each of your referees.
• English Language – You must be able to work in English, enough to fully understand spoken and written work instructions, follow health and safety guidance and participate in discussions with your manager or colleagues.

For more information about our company or employee benefits, please visit our website.