IT SUPPORT TECHNICIAN

Petroleum Experts; Guildford; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Performance related annual bonus

36 days annual leave

Private health insurance

Pension contributions matched up to 10

Job summary

PE Limited is seeking a motivated IT professional for our Guildford office. You will join the IT team to deliver essential services and ensure smooth operations of business infrastructure. The role emphasizes hands-on end-user support and ongoing skill development.

The ideal candidate will learn new technologies quickly, be proactive, and engage with staff at all levels. Some travel and a valid UK driving licence are required.

Qualifications

• CompTIA A+ or equivalent certification.
• ITIL Foundation or similar service management certification.
• Familiarity with MS 365 and directory services is expected.

Responsibilities

• Provide hands-on end-user 1st and 2nd line support.
• Troubleshoot AD logins, password resets, MFA reactivations, software installs, hardware issues.

Skills

Strong communication

Windows administration

Hardware lifecycle

Networking basics

Cybersecurity basics

ITIL alignment

End‑user support

Teamwork/mentoring

Education

CompTIA A+ or equivalent

ITIL Foundation

Tools

MS 365 Admin

Active Directory

DNS/DHCP

Job description

PE Limited is a market leader in integrated engineering software solutions, deliveringstate-of-the-artmodelling and optimisation products, primarily to the global oil and gas,miningand renewable industries. Ourcutting-edgetools support critical decision-making for all of the world’s leading energy companies by integrating complex data into powerful, easy-to-use models.

Established in 1990, we have grown into a hugely successful business with more than 450 clients across the world, ranging from small consultancies to major multinational corporations. Our expansion led us to relocatingourUK Headquarters from Edinburgh to Guildford in 2025, with further growthanticipatedinternationally.

With ambitious plans to expand into new industry sectors, this is an exciting time to join us as we grow our brand presence and broaden our impact across the energy landscape.

About this Vacancy

PE Limited is seeking a motivated IT professional to join our Guildford office. As an integral member of the IT team, you will work closely with colleagues to deliver essential IT services and ensure the smooth and reliable operation of our business support and infrastructure.

The ideal candidate will have a solid understanding of core IT activities, particularly hands-on end-user support. They should demonstrate a strong willingness to learn new technologies and continuously develop their skills. The successful candidate will be self-motivated, proactive, and able to positively engage with end users while working both independently and as part of a team.

Some travel will be required, candidate must hold a valid UK Driving Licence.

Responsibilities :

• Provide hands‑on end‑user 1 st and 2 nd line support, responding to incidents and service requests in a timely, professional, and friendly manner.
• Troubleshoot and resolve common IT issues such as AD logins, password resets, MFA reactivations, software installations, and basic hardware malfunctions.
• Escalate complex issues to senior IT members or third-party providers when required.
• Setup/configure/deploy new hardware and software for users.
• Perform regular IT operations and maintenance tasks to ensure system stability and security.
• Contribute to continuous improvement by identifying opportunities to enhance IT processes and the end‑user experience.
• Maintain and update departmental documentation to ensure accuracy and relevance.
• Provide support in managing IT hardware assets and producing regular inventory reports.
• Take an active role in developing your technical expertise through mentorship and guidance.

Qualifications

• Relevant IT qualification e.g. CompTIA A+ or equivalent.
• Additional technical certifications e.g. MS 365
• ITIL Foundation or similar service management certification.

Skills

Required Skills / Experience

• Strong communication skills, with the ability to engage effectively with staff at all levels of the business.
• Windows 10 / 11 administration & support.
• Managed and supported hardware lifecycle activities such as laptop provisioning, deployment, and maintenance.
• Experience installing, configuring, and maintaining desktops, laptops, printers, and other IT equipment.
• Basic knowledge of networking concepts, including patching, connectivity checks and troubleshooting.
• Familiarity with IT service frameworks (e.g., ITIL) and meeting response and resolution targets for incidents and requests.
• Exposure to Active Directory\DNS\DHCP or similar user account and access management systems.
• Understanding of cybersecurity best practices and principles to support a secure IT environment.
• Experience in a technical support role, including exposure to some project-based work and hands‑on involvement in IT initiatives

Other useful, but not essential, experience

• VMWare vSphere
• Familiar with MS 365 - Admin \ Intra \ Exchange-Online Centres
• Cisco Meraki Switches & Access Points
• Sophos Central – Endpoint & encryption
• Knowledge of backup technologies
• RHEL or other Linux versions

Package

We offer an exceptional package which includes the following:

• Performance related annual bonus
• 36 days annual leave
• Optional private health and dental insurance
• Salary sacrifice schemes, incl. cycle to work
• Pension contributions matched up to 10% by the Company
• Annual employee medical
• Relocation assistance (where applicable)