IT Support Technician

RecruitAbility Ltd; Essex; On-site; GBP 28,000 - 32,000; Full time

Job summary

RecruitAbility Ltd is seeking an IT Support Technician for a permanent role in Bishops Stortford. You will provide friendly IT support to clients remotely and on site, troubleshooting hardware and software issues and helping users get up and running.

You will manage your workload, take ownership of issues, and participate in IT implementation projects across diverse client environments, with training and support to develop your technical knowledge.

Qualifications

• At least 1 year in first-line IT support
• Driver's licence and own transport
• Excellent customer service skills
• Proactive and curious approach
• Willingness to learn and work independently
• Microsoft certification or cybersecurity knowledge is a bonus

Responsibilities

• Provide friendly IT support to clients remotely and on site
• Troubleshoot hardware, software, email and connectivity issues
• Set up computers, user accounts and equipment
• Organise workload and own issues to keep customers informed
• Get involved in IT implementation projects and improvements across client environments
• Work independently while leveraging team support when needed

Job description

IT Support Technician

Location: Bishops Stortford

Salary: £28,000-£32,000, depending on experience

Term: Permanent

Our client is a small, independent IT services company supporting a varied mix of businesses, from small companies to larger organisations. They are looking for a practical, proactive IT Support Technician who enjoys solving problems and looking after customers.

You might have a year or more of first-line support experience and be ready for your next step, or you could be more experienced and looking for greater autonomy. Either way, you'll have plenty of variety, opportunities to learn, and training and support to help you develop.

One day you could be resetting passwords or crawling under a desk to sort out a connection; the next, visiting a client or helping deliver a new IT implementation. You'll need to be happy getting stuck in wherever you're needed.

The role of IT Support Technician:

• Provide friendly, helpful IT support to clients remotely and during site visits.


• Troubleshoot everyday hardware, software, email and connectivity issues.


• Set up computers, user accounts and equipment, helping customers get up and running.


• Organise your own workload, take ownership of issues and keep customers informed.


• Get involved in IT implementation projects, upgrades and improvements across different client environments.


• Work independently where you can, drawing on the team's support when you need it.

To be successful in the role of IT Support Technician:

• At least one year's experience in first-line IT support, with more experienced applicants also welcome.


• Drivers licence and own transport - essential for commute to the office and visiting client sites. Business mileage paid.


• Excellent customer service skills — being approachable, patient and able to explain things clearly is the most important part.


• A proactive, curious approach, with the initiative to investigate problems and a willingness to learn.


• Confidence working under your own supervision, alongside the judgement to know when to ask for help.


• A practical, flexible attitude and a willingness to tackle everything from routine support to more involved projects.


• Microsoft certification, a relevant degree or cyber security knowledge would be an advantage, but none is essential.

The salary and package for the IT Support Technician role:

• Basic salary of £28,000-£32,000, depending on experience.


• Training and support to develop your technical knowledge.


• Broad exposure to different businesses, systems and projects.


• The opportunity to take ownership of your work within a small team.