IT Support Technician

JR United Kingdom; Bradley Stoke; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the B2B solutions sector is seeking an IT support technician for its Bristol office. The successful candidate will oversee desktop and server management, providing direct technical support to users while ensuring the smooth operation of the IT infrastructure across multiple global offices. This hands-on role involves resolving IT issues, managing user accounts, and supporting telecoms, for a dynamic and fast-paced environment.

Qualifications

• Experience in a similar IT support role is required.
• Working knowledge of O365, Windows 10, and networking.
• Must possess excellent communication skills.

Responsibilities

• Provide day-to-day support for over 300 users.
• Administer user accounts and security permissions.
• Manage IT infrastructure and equipment.

Skills

Communication

Problem Solving

Networking

Technical Support

Job description

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Location: Bristol (Queen Square, onsite role)

Working hours: 8:30am – 5:00pm

About GDS Group

GDS Group is a global B2B solution provider of insight, content, pipeline growth, production studios and creative services delivered through our virtual platforms and face-to-face experiences.

Founded on our thirty years of expertise, our mission is to be our client’s pipeline partner by bringing business solutions and targeted audiences together within dynamic environments.

As a technology pioneer and marketing services provider, we produce unique immersive experiences and create unparalleled access to industry thought leadership to enable transformation within their organizations.

Trusted by the world’s leading brands, we connect c-suite executives, using real-life, real-time human interactions, to help solve their shared challenges and accelerate projects, so together, we outpace the speed of change.

Role Background:

The IT support technician role is a key role in our Information Technology team. The Support Technician will be responsible for desktop & server-side management with a primary focus on providing technical support for our Bristol office. The role will also provide support to our other global offices in Miami, New York and Kosovo.

Reporting to the IT Manager you will understand networks across multiple sites and be on hand to advise on solutions to ensure the smooth running of the office.

This is a hands-on role where the requirement to support users face to face is a vital requirement.

Key Responsibilities:

• Day to day support for 300+ desk-based and remote users.
• Administration of user accounts and security permissions on various platforms.
• Support and Administration for O365.
• Providing Helpdesk/Web support through email tickets, ensuring appropriate prioritization is made.
• Ownership and management of all calls taken, including responsibility for the resolution, escalation and final call close.
• To advise all company staff on the effective use of IT facilities to meet their business needs.
• To administer all aspects of the local IT infrastructure including communications, office equipment, PCs, peripherals, software, networks and servers.
• To follow and apply IT policies and procedures accordingly.
• To escalate IT issues as appropriate to a Senior IT Management
• Laptop imaging, software installations and configurations including Operating System.
• Monitor and support live video conferencing.
• Hardware rollouts and refreshes.
• Provide support for telecoms and mobile devices.
• Provide coaching to end users.
• Plan and implement staff relocations around the office
• Active Directory User Maintenance File Systems, Directory Structures and User Rights
• Maintaining asset register and audit checks.
• Installing, troubleshooting and maintaining printers.

Essential Skills and Experience Required:

• Must have experience of working in a similar role.
• 1st/2nd line support of IT related issues covering PC’s, laptops, mobile devices, telephony and networking.
• Experience using/supporting O365.
• Experience with MDM and end point security
• Working knowledge of Server 2008/2012/2016 and its roles/features.
• Knowledge of Networking (such as switches and routers)
• Working knowledge of Windows 10 is essential, OSX a bonus.
• Must be able to work with minimal supervision within a pre-defined set of procedures.
• Must be able to prioritize own workload and complete requests on time.
• Must have the ability to work in a dynamic and fast paced environment
• Needs excellent communication and problem solving skills with all level of employees.
• Must be able to liaise effectively with third party suppliers.

Desirable skills and experience:

• Good working knowledge of MS Azure.
• Good understanding of security considerations.
• Working knowledge of DHCP, DNS, NetBIOS, Active Directory, Group Policies Firewalls, Routers & VPN.
• Experience working in the ITIL framework.