IT Support Officer

Broadleaf Partnership Trust; Sutton Coldfield; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Cashback healthcare

Employee assistance

Cycle to work

Job summary

Broadleaf Partnership Trust is seeking an enthusiastic IT professional to join our Trust IT team, delivering a high‑quality IT service across our schools in Sutton Coldfield and beyond.

You will provide hands‑on technical support to staff and students, help maintain secure, reliable systems, manage user accounts, cloud services, and assist with deployments across multiple sites, contributing to teaching and learning through technology.

Job description

We are looking for an enthusiastic and experienced IT professional to join our Trust IT team and play a key role in delivering a high-quality IT service across our schools.

Working closely with the CIO and IT Operations Manager, you will provide hands‑on technical support to staff and students, ensuring our IT systems are secure, reliable and available when they are needed. You will act as an escalation point for the IT helpdesk, troubleshoot hardware and software issues, manage user accounts and cloud‑based systems, and support the day‑to‑day operation of our IT infrastructure.

The role will also involve monitoring cybersecurity, maintaining Microsoft 365, Entra ID and Google Workspace environments, managing IT assets and licences, liaising with suppliers and contractors, and supporting the deployment of new equipment and software.

You will have the opportunity to work across multiple Trust sites, support staff with the effective use of technology, contribute to IT development projects and help ensure technology continues to enhance teaching, learning and the wider work of the Trust.

This is an ideal opportunity for someone who enjoys solving technical problems, working with people and making a real difference through the effective use of technology in an education environment.

We can offer you:

• The full support of an experienced professional team of staff
• Well established protocols and systems
• Continuing Professional Development and training to support you in your work
• Cashback healthcare plan
• Employee assistance scheme to include free and confidential advice, information and counselling, 24 hour GP line and discounts at various retail outlets
• Cycle to work scheme

Please note successful candidates for all Broadleaf Partnership Trust vacancies will be requested to apply for Enhanced Disclosure from the Disclosure and Barring Service, although a criminal record will not necessarily be a bar to obtaining the position.

Broadleaf Partnership Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.