IT Support Specialist: Windows & 365 Expert

Randox Laboratories

Antrim

On-site

GBP 28,000 - 36,000

Full time

5 days ago

Be an early applicant

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Job summary

Randox Laboratories is seeking an IT Technical Support Specialist to be the first point of contact for Randox IT support queries and to manage hardware, software, and system operations. The role involves 1st/2nd line support, incident management, and onboarding/offboarding of staff.

The successful candidate will administer Windows 11, support Microsoft 365 apps, manage user accounts and MFA/SSO policies, and assist with backup, recovery, and cloud/hybrid infrastructure alongside Azure and

Qualifications

Minimum 3 years' experience in an IT support, service desk, or technical support role.
Experience supporting Microsoft Windows 10/11 environments.
Experience administering Microsoft 365 services.
Experience using ITSM/service desk platforms.
Experience supporting networking technologies and VPN connectivity.
Experience with Active Directory and Microsoft Entra ID.
Full UK driving licence and willingness to travel between Randox sites where required.

Responsibilities

Provide 1st and 2nd line support for hardware, software, network, telephony, and business application issues.
Manage incidents, service requests, and changes through the IT Service Management (ITSM) platform.
Ensure tickets are prioritised appropriately and resolved within agreed service levels.
Escalate complex issues to senior IT engineers where required.
Assist with the onboarding and offboarding of employees, including account provisioning and equipment deployment.
Deploy, configure, and support desktop and laptop devices.
Administer Microsoft Windows 11 and future supported operating systems.
Support Microsoft 365 applications including Outlook, Teams, Word, Excel, PowerPoint, OneDrive, and SharePoint.
Create and maintain user accounts, permissions, security groups, and role-based access controls.
Support Multi‑Factor Authentication (MFA), Single Sign‑On (SSO), and conditional access policies.
Assist with backup, recovery, and business continuity procedures.
Support hybrid infrastructure environments including Microsoft Azure and on‑premises systems.
Monitor server, storage, networking, and cloud service performance.
Support LAN, WAN, Wi‑Fi, VPN, and network security services.
Support cybersecurity initiatives and compliance activities.
Monitor and respond to security alerts and incidents.
Participate in IT projects and technology rollouts.