IT Support Specialist – Hybrid (6‑Month Contract)

Buro Happold

Bath

Hybrid

GBP 26,000 - 34,000

Full time

14 days+

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Benefits offered by this job

Hybrid working

Salary package

25 days holiday

Pension scheme

Flexible benefits

Wellbeing programme

Professional memberships

Job summary

Buro Happold invites applications for an IT Support Officer to join the Bath team on a 6-month fixed term contract. The role combines desk-side support with hands-on IT tasks in a hybrid setup, requiring occasional travel to other UK offices.

The ideal candidate will manage the IT service desk, assist with onboarding/offboarding, and provide resilient hardware, software, and AV support across the business. Strong customer service and collaboration are essential.

Qualifications

Experience delivering IT service desk support and incident resolution.
Onboarding and offboarding staff processes.
Strong customer service and communication skills.
Ability to work in a hybrid Bath-based office.
Proactive to diagnose and resolve technical incidents.

Responsibilities

Complete allocated tickets from the Service Desk in line with agreed service levels
Complete IT related tasks in the Bath office
Supporting 3rd line teams with local tasks in the office
On and Off boarding Staff
System & Application Support (MS Office/O365, general desktop/application support)
Hardware Support (desktop pc/laptop installation/mobile configuration)
AV / Video Conferencing Support and Setup
Equipment procurement & Stock management
Desk side support