IT Support Officer

Buro Happold; Bath; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Hybrid working

Salary package

25 days holiday

Pension scheme

Flexible benefits

Wellbeing programme

Professional memberships

Job summary

Buro Happold invites applications for an IT Support Officer to join the Bath team on a 6-month fixed term contract. The role combines desk-side support with hands-on IT tasks in a hybrid setup, requiring occasional travel to other UK offices.

The ideal candidate will manage the IT service desk, assist with onboarding/offboarding, and provide resilient hardware, software, and AV support across the business. Strong customer service and collaboration are essential.

Qualifications

• Experience delivering IT service desk support and incident resolution.
• Onboarding and offboarding staff processes.
• Strong customer service and communication skills.
• Ability to work in a hybrid Bath-based office.
• Proactive to diagnose and resolve technical incidents.

Responsibilities

• Complete allocated tickets from the Service Desk in line with agreed service levels
• Complete IT related tasks in the Bath office
• Supporting 3rd line teams with local tasks in the office
• On and Off boarding Staff
• System & Application Support (MS Office/O365, general desktop/application support)
• Hardware Support (desktop pc/laptop installation/mobile configuration)
• AV / Video Conferencing Support and Setup
• Equipment procurement & Stock management
• Desk side support

Skills

Office 365 admin

Windows troubleshooting

AD administration

ServiceNow

MECM/SCCM

Networking basics

VC/Conferencing (Teams Rooms)

Hardware/Software fault diagnosis

Customer service

IT Service Desk

Job description

Are you looking for your next challenge in the world of IT? Buro Happold has an exciting opportunity for an IT Support Officer to join the team on a 6-month fixed term contract.

The role will be based in our Bath office and hybrid working is available with 3 days a week in the office. Occasional travel to the other offices will be required.

About The Role

The successful candidate will be expected to complete defined IT maintenance and support tasks as directed by the IT Leadership team, through the IT Service Desk, and in support of the IT Support Leader based in Bath. Occasional travel to other remote UK offices may be required. Success in this role will involve a strong focus on delivering exceptional customer service to colleagues across the UK. The ideal candidate will be naturally curious and enjoy resolving a wide variety of technical issues. Strong organisational skills are essential to maintain governance over asset management, ensuring both software and hardware are properly managed, and that staff onboarding and offboarding processes run smoothly. The individual should be comfortable working autonomously, leveraging available resources to diagnose and resolve technical incidents. At the same time, they must be an effective team player, able to collaborate and communicate clearly to ensure shared responsibilities are handled efficiently.

Responsibilities

• Complete allocated tickets from the Service Desk in line with agreed service levels
• Complete IT related tasks in the Bath office
• Supporting 3rd line teams with local tasks in the office
• On and Off boarding Staff
• System & Application Support (MS Office/O365, general desktop/application support)
• Hardware Support (desktop pc/laptop installation/mobile configuration)
• AV / Video Conferencing Support and Setup
• Equipment procurement & Stock management
• Desk side support

About You

• Strong organisational skills, with the ability to work independently and prioritize effectively
• Microsoft Office Troubleshooting
• Windows 10/11 Troubleshooting
• Windows Server Troubleshooting
• Excellent communication skills with the ability to interact professionally with a diverse range of colleagues
• Customer Service Experience
• Administering and supporting O365 (Exchange/Azure AD/Endpoint)
• ServiceNow or equivalent ITSM tool experience
• MECM/SCCM Administration
• On Prem AD administration
• Experience working with Backup solutions
• Familiar with Networking Fundamentals
• Knowledge of VC/Conferencing Systems (Teams Rooms)
• Install and configure computer systems, diagnose, and resolve technical hardware and software faults.

Why Join Buro Happold?

At Buro Happold, we believe in creating a better, more sustainable world. You’ll be part of a team that values innovation, collaboration, and excellence. We offer a supportive environment where your contributions make a real difference.

What we Offer You?

Bring your knowledge and expertise to one of the world’s most respected consultancies.

• Hybrid working arrangements.
• Attractive salary and benefits package.
• Holiday entitlement of 25 days per annum (exclusive of bank holidays) and flexible holiday arrangements.
• Generous company pension scheme.
• Flexible benefits including cycle scheme, dental insurance, optical cover, travel insurance, season ticket loans, and corporate discounts.
• Enhanced parenthood leave policies.
• 3pm finish on the last Friday of the month.
• A strong commitment to your continuous development. Whatever stage in your career, we have a learning and development programme that will enable and empower you.
• Entitlement to two memberships to professional bodies or subscriptions.
• A commitment to your wellbeing through a comprehensive employee assistance programme and wellbeing activities. A supportive and inclusive environment that will welcome you through social and outreach activities from the Young Employees Forum to mentoring.
• An international culture that wherever your career takes you at Buro Happold, you won’t be far from the exceptional.