IT Support Specialist-Cloud & Network Dunfermline/Glasgow

Tecnica | Technology Translated; Dunfermline; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Ongoing training

Mentoring from IT professionals

Career progression to cloud/net infra

Certifications opportunities

Annual performance bonus

Job summary

Tecnica Ltd is seeking an IT Support Specialist to join our MSP team supporting Dunfermline and Glasgow clients. You will resolve IT issues, maintain secure systems and develop skills across Microsoft 365, cloud and networking in a supportive environment.

The role offers training, career progression toward cloud, networking, and cybersecurity, plus opportunities for certifications and a performance bonus. Local travel may be required.

Qualifications

• Degree in Computer Science, IT or related discipline, or equivalent qualifications and experience.
• Good working knowledge of Windows desktop systems, hardware and software troubleshooting.
• Experience supporting end users and resolving common technical issues.
• Basic understanding of networking including TCP/IP, DNS, DHCP, Wi-Fi and VPNs.
• Familiarity with Microsoft 365, Outlook, Teams and common business applications.
• Excellent customer service and professional communication.
• Strong problem-solving, organisational and time-management skills.
• Ability to prioritise tasks and manage multiple support requests.

Responsibilities

• Provide first- and second-line IT support remotely and at client sites.
• Install, configure and maintain computers, laptops, printers and business apps.
• Diagnose and resolve hardware, software, Windows OS and connectivity issues.
• Support Microsoft 365 including Outlook, Teams and user accounts.
• Assist with Windows Server, Active Directory, Entra ID and Azure administration.
• Troubleshoot networking issues (IP, DNS, DHCP, Wi‑Fi, VPNs, switches, firewalls).
• Assist with monitoring, patches, backups, security and disaster recovery.
• Support virtualised environments: Hyper‑V and VMware; participate in ongoing training.
• Maintain accurate service desk tickets and customer records.
• Support IT projects: hardware upgrades, cloud migrations, infra improvements.
• Deliver excellent customer service and manage client expectations.

Skills

Desktop support

Troubleshooting

Networking basics

Microsoft 365

Azure administration

Windows operating systems

Education

Degree in Computer Science or IT

Tools

Windows Server

Active Directory

Entra ID

Azure

Hyper-V

VMware

Job description

IT Support Specialist (MSP) Dunfermline/Glasgow

Tecnica Ltd is a leading IT support and Managed Services Provider (MSP), delivering professional IT services to businesses across Scotland. We specialise in the delivery and support of Digital Transformation, Cloud and Managed Services, Software Development and Cyber Security, As our business continues to grow, we are looking for a motivated IT professional to join our dedicated team and develop their career in a supportive, technology-focused environment.

This is an excellent opportunity for someone with at least one year's IT experience who wants to build on their existing skills, gain exposure to a wide range of technologies and develop towards cloud, networking and infrastructure engineering.

The Role - based in Dunfermline & Glasgow

You will provide technical support to a portfolio of business clients, resolving IT issues and helping maintain secure, reliable systems. You should have a sound foundation in desktop support, troubleshooting and basic networking, ideally gained within an MSP or business IT support environment.

Excellent customer service is essential. You will need a professional, helpful approach, good communication skills and the ability to manage tasks independently while recognising when to seek guidance.

Working alongside experienced engineers, you will receive ongoing training and practical experience to develop your technical expertise in Microsoft technologies, cloud services, networking and cybersecurity.

Key Responsibilities

• Provide first- and second-line IT support remotely and, where required, at client sites.
• Install, configure and maintain computers, laptops, printers and business applications.
• Diagnose and resolve hardware, software, Windows operating system and connectivity issues.
• Support Microsoft 365, including Outlook, Teams, user accounts and email services.
• Assist with Windows Server, Active Directory, Entra ID and Azure administration.
• Troubleshoot networking issues involving IP addressing, DNS, DHCP, Wi-Fi, VPNs, switches and firewalls.
• Assist with system monitoring, patching, backups, security measures and disaster recovery.
• Assist with the support and maintenance of virtualised environments, including Hyper-V and VMware, with opportunities to develop practical experience through ongoing training.
• Maintain accurate service desk tickets, technical documentation and client records.
• Support IT projects, including hardware upgrades, cloud migrations and infrastructure improvements.
• Deliver excellent customer service, keeping clients informed and managing expectations professionally.
• Participate in ongoing training and professional development.

What We Offer

• Ongoing training and mentoring from experienced IT professionals.
• Hands-on experience with a wide range of business technologies and systems.
• Career progression towards cloud, networking, infrastructure engineering or cybersecurity.
• Opportunities to gain relevant professional qualifications and certifications.
• A supportive, professional team environment.
• Competitive salary based on experience.
• Annual peformance bonus

The Ideal Candidate -Local to Dunfemline & Glasgow

You will have a solid foundation in IT support, enjoy solving technical problems and take pride in delivering excellent customer service. Ideally, you will have experience working in an IT support environment, preferably within an MSP or supporting business clients.

• Degree in Computer Science, IT or a related discipline, or equivalent relevant qualifications and experience.
• Good working knowledge of Windows desktop systems, computer hardware and software troubleshooting.
• Experience supporting end users and resolving common technical issues.
• Basic understanding of networking, including TCP/IP, DNS, DHCP, Wi-Fi and VPNs.
• Familiarity with Microsoft 365, Outlook, Teams and common business applications.
• Excellent customer service and communication skills, with a professional and approachable manner.
• Strong problem-solving, organisational and time-management skills.
• Ability to prioritise tasks, manage multiple support requests and maintain accurate records.
• Ability to work independently on routine tasks while collaborating with colleagues and escalating issues appropriately.
• A proactive attitude and willingness to learn new technologies through ongoing training.
• Full, valid UK driving licence, where required for occasional client visits

• Application : Local to Dunfermline/Glasgow
• Licence/Certification: Driving (required)
• Work authorisation in UK