IT Support Specialist

Epas Ltd; Stockport; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Private Health Insurance

Death in Service Life Insurance

30 Days’ Paid Holiday

Career progression opportunities

Dynamic work environment

Job summary

A global leader in sustainable management solutions is seeking an experienced IT Support Specialist. The role involves providing technical support, maintaining network systems, and ensuring compliance with IT security principles. Ideal candidates have 3-5 years of experience, a relevant degree, and strong problem-solving skills. This is a full-time, office-based position located in Newry with support for Stockport and future expansion into the USA.

Qualifications

• 3-5 years of experience in a similar IT support role.
• Strong knowledge of IT security principles.
• Ability to work independently and under pressure.

Responsibilities

• Provide first- and second-line technical support for users across the business.
• Install, configure, and troubleshoot software and hardware systems.
• Maintain accurate records of support tickets and technical documentation.

Skills

Problem-solving skills

Communication skills

Knowledge of Windows OS

Network administration

Education

Degree or diploma in IT, Computer Science, or related field

Tools

Microsoft 365

Job description

Information Technology IT Support Specialist – Environmental Products and Services Ltd

Location: Newry, Northern Ireland (Office-based) with support for Stockport, UK and planned expansion into the USA.

Job Type: Full-Time, Permanent – Monday to Friday

Benefits Package

• Private Health Insurance (employee, partner and children up to age 25) after 9-month qualifying period.
• Death in Service Life Insurance after the qualifying period.
• 30 Days’ Paid Holiday per annum.
• Opportunities for career progression and skills development.
• A supportive and dynamic work environment in a growing industry.

About Environmental Products and Services Ltd (EPAS Ltd)

EPAS is a global leader in sustainable Fats, Oils and Grease (FOG) management and food waste solutions. Learn more about the company and our innovative solutions: https://youtu.be/osiPr9XDWQ8

Technical Support

• Provide first- and second-line technical support for users across the business.
• Install, configure, and troubleshoot software and hardware systems.
• Monitor system performance and perform regular maintenance.
• Support onboarding/offboarding of staff, ensuring secure device setup and data hand-back.

Network & Systems Management

• Maintain LAN/WAN, firewalls, VPNs, Intune/Entra/BitLocker and internet connectivity.
• Support Microsoft 365 administration and ensure data security.
• Manage backups, updates and cybersecurity measures.

IT Operations & Documentation

• Maintain accurate records of support tickets and technical documentation.
• Support onboarding of new staff with IT setups and training.
• Ensure compliance with IT policies, procedures and GDPR standards.
• Responsible for maintaining IT asset and software licence registers, file audit evidence.
• Act as internal liaison with external providers and MSPs to elevate issues and track delivery.
• Assist specialists in the delivery of IT-related projects such as Salesforce.
• Support ISO27001 and Cyber Essentials audits by coordinating evidence gathering and staff training completion.
• Create and deliver simple user guides and training materials for EPAS staff.
• Identify opportunities to improve IT systems and processes.

Key Requirements

• Degree or diploma in IT, Computer Science, or related field (or equivalent practical experience).
• Proven experience in a similar IT support role of 3-5 years.
• Excellent knowledge of Windows OS, Microsoft 365, and IT security principles.
• Strong problem-solving and communication skills.
• Ability to work independently and under pressure.
• Experience with network administration and remote support tools.
• Exposure to ISO27001 and Cyber Essentials environments desirable.
• Ability to travel occasionally, clean driver's licence and passport desirable.

How to Apply

Interested candidates should submit their CV and cover letter detailing their relevant experience and qualifications or email it to [e-mail] with the subject line: “IT Support Specialist Application – [Your Name]”.