Technical Support & Installation Specialist

Epas Ltd; Newry; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Private Health Insurance

Death in Service Life Insurance

30 Days’ Paid Holiday

Company pension contribution

Company vehicle

Free on-site parking

Opportunities for career progression

Supportive work environment

Job summary

Epas Ltd, located in Newry, is seeking a Technical Support & Installation Specialist. This full-time position involves overseeing installations and providing technical support, ensuring compliance with industry standards and regulations.

The ideal candidate will have experience in technical support, knowledge of MEP systems, and excellent customer service skills. Benefits include private health insurance, a company pension, and opportunities for career progression.

Qualifications

• Experience in technical support, field service, or installation within a related industry.
• Ability to troubleshoot and resolve installation or operational challenges.
• A clean full UK driving licence for travel to customer sites.

Responsibilities

• Oversee and review installations to ensure compliance with standards.
• Conduct site visits to assess installation quality and provide recommendations.
• Deliver training sessions on installation and maintenance for technicians.

Skills

Technical support experience

Knowledge of mechanical, electrical, or plumbing (MEP) systems

Customer service skills

Troubleshooting skills

Communication skills

Training session experience

AutoCAD experience

Familiarity with UK wastewater standards

Knowledge of ISO 9001

Job description

Technical Support & Installation Specialist

Work Schedule: Monday to Friday (Full-time, in-person role).

About EPAS Ltd Environmental Products and Services Ltd (EPAS Ltd) is a global leader in sustainable drainage and waste management solutions, including GreaseShield– The Grease Management Solution, FilterShield– Food & Solid Waste Removal, and FlexiPlumb– Flexible Plumbing Fittings. Our globally award-winning products enhance environmental efficiency, reduce carbon footprints, and support circular economy initiatives. With a strong focus on research, innovation, and regulatory compliance, we ensure our solutions meet the highest industry standards.

Key Responsibilities

• Oversee and review installations to ensure compliance with EPAS product standards, technical guidelines, and UK industry regulations.
• Conduct site visits to assess installation quality and provide technical recommendations.
• Troubleshoot installation or operational issues and provide on-site or remote support.
• Deliver comprehensive training sessions on installation, servicing, and maintenance for technicians, contractors, and customers.
• Act as a key point of contact for customer queries regarding technical aspects of EPAS products.
• Assess customer satisfaction with installations and provide feedback for service improvements.

Technical & Compliance Oversight

• Maintain detailed documentation of service visits, installation reviews, and customer feedback.
• Ensure compliance with industry health and safety regulations during all installation and maintenance activities.
• Collaborate with the team to identify potential design or operational improvements.
• Support customers in optimising product placement and design for maximum efficiency.

Key Requirements

• Experience in technical support, field service, or installation within a related industry.
• Knowledge of mechanical, electrical, or plumbing (MEP) systems.
• Ability to troubleshoot and resolve installation or operational challenges.
• Strong customer service and communication skills.
• Ability to conduct training sessions and explain technical concepts to various audiences.
• A clean full UK driving licence (as travel to customer sites may be required).
• AutoCAD experience for reviewing and planning installation layouts or technical drawings.
• Familiarity with UK wastewater and drainage industry standards.
• Knowledge of ISO 9001 quality management systems.

Benefits Package

• Private Health Insurance for the employee, partner, and children (up to age 25) after a 9-month qualifying period.
• Death in Service Life Insurance after the qualifying period.
• 30 Days’ Paid Holiday per annum.
• Company pension contribution.
• Company vehicle (if required for travel).
• Free on-site parking.
• Opportunities for career progression and skills development.
• A supportive and dynamic work environment in a growing industry.

How to Apply

Interested candidates should submit their CV and cover letter, detailing their relevant experience and qualifications or email it to [e-mail] with the subject line: "Technical Support & Installation Specialist Application – [Your Name]"