IT Support Specialist

Environmental Products and Services Ltd; Newry; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Private Health Insurance

Death in Service Life Insurance

30 Days’ Paid Holiday

Opportunities for career progression

Supportive work environment

Job summary

A leading waste management company in Newry is seeking an IT Support Specialist to provide first- and second-line technical support. The ideal candidate will have 3-5 years of experience in IT support, strong knowledge of Windows OS and Microsoft 365, and excellent problem-solving skills. This full-time position offers a dynamic work environment and opportunities for career progression. Applications can be sent to [e-mail].

Qualifications

• Proven experience in a similar IT support role of 3-5 years.
• Ability to work independently and under pressure.
• Exposure to ISO27001 and Cyber Essentials environments desirable.
• Good problem-solving and communication skills.
• Ability to work independently and under pressure.
• Experience with network administration and remote support tools.
• Exposure to ISO27001 and Cyber Essentials desirable.
• Willingness to travel occasionally with clean licence and passport desirable.

Responsibilities

• Provide first- and second-line technical support.
• Install, configure, and troubleshoot software and hardware systems.
• Maintain LAN/WAN, firewalls, VPNs, and Microsoft 365 administration.
• Ensure compliance with IT policies, procedures, and GDPR standards.
• Maintain LAN/WAN, firewalls, VPNs, Intune/Entra/BitLocker and internet connectivity.
• Support Microsoft 365 administration and ensure data security.
• Manage backups, updates and cybersecurity measures.
• Maintain accurate records of support tickets and technical documentation.
• Assist with IT-related projects such as Salesforce and ISO27001/Cyber Essentials audits.

Skills

Windows OS

Microsoft 365

IT security principles

Problem-solving skills

Communication skills

Network administration

Remote support tools

Education

Degree or diploma in IT or Computer Science

Tools

Windows OS

Microsoft 365

Intune/Entra/BitLocker

VPNs

Remote support tools

Job description

Information Technology IT Support Specialist – Environmental Products and Services Ltd

Location: Newry, Northern Ireland (Office-based) with support for Stockport, UK and planned expansion into the USA.

Job Type: Full-Time, Permanent – Monday to Friday

Benefits Package:

• Private Health Insurance (employee, partner and children up to age 25) after 9-month qualifying period.
• Death in Service Life Insurance after the qualifying period.
• 30 Days’ Paid Holiday per annum.
• Opportunities for career progression and skills development.
• A supportive and dynamic work environment in a growing industry.

About Environmental Products and Services Ltd (EPAS Ltd):

EPAS is a global leader in sustainable Fats, Oils and Grease (FOG) management and food waste solutions. Learn more about the company and our innovative solutions: https://youtu.be/osiPr9XDWQ8

Technical Support

• Provide first- and second-line technical support for users across the business.
• Install, configure, and troubleshoot software and hardware systems.
• Monitor system performance and perform regular maintenance.
• Support onboarding/offboarding of staff, ensuring secure device setup and data hand-back.

Network & Systems Management

• Maintain LAN/WAN, firewalls, VPNs, Intune/Entra/BitLocker and internet connectivity.
• Support Microsoft 365 administration and ensure data security.
• Manage backups, updates and cybersecurity measures.

IT Operations & Documentation

• Maintain accurate records of support tickets and technical documentation.
• Support onboarding of new staff with IT setups and training.
• Ensure compliance with IT policies, procedures and GDPR standards.
• Responsible for maintaining IT asset and software licence registers, file audit evidence.
• Act as internal liaison with external providers and MSPs to elevate and manage issues.
• Assist specialists in the delivery of IT-related projects such as Salesforce.
• Support ISO27001 and Cyber Essentials audits by coordinating evidence gathering and staff training completion.
• Create and deliver simple user guides and training materials for EPAS staff.
• Identify opportunities to improve IT systems and processes.

Key Requirements

• Degree or diploma in IT, Computer Science, or related field (or equivalent practical experience).
• Proven experience in a similar IT support role of 3-5 years.
• Excellent knowledge of Windows OS, Microsoft 365, and IT security principles.
• Strong problem-solving and communication skills.
• Ability to work independently and under pressure.
• Experience with network administration and remote support tools.
• Exposure to ISO27001 and Cyber Essentials environments desirable.
• Ability to travel occasionally, clean drivers licence and passport desirable.

How to Apply:

Interested candidates should submit their CV and cover letter detailing their relevant experience and qualifications or email it to [e-mail] with the subject line: “IT Support Specialist Application – [Your Name]”.