Accounts Assistant

Epas Ltd; Newry; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Private Health Insurance

Death in Service Life Insurance

30 Days’ Paid Holiday

Company pension contribution

Free on-site parking

Training and professional development opportunities

Job summary

Epas Ltd in Newry is seeking a full-time Accounts and Customer Support Specialist to handle invoicing, customer communication, and payment management. In this role, you'll help maintain accurate records and support our customer's accounts.

To succeed, prior experience in accounts or customer service is essential, along with proficiency in Sage 50 and strong communication skills. Enjoy a comprehensive benefits package, including private health insurance and a supportive work environment.

Qualifications

• Previous experience in accounts or customer service, preferably within a similar industry.
• Proficiency in Sage 50 Accounts software is required.
• Strong communication skills, both written and verbal.
• Organised with great attention to detail and ability to manage multiple tasks.
• Experience with invoicing, payments, and customer account management.
• Ability to work independently and within a team.

Responsibilities

• Invoice and raise sales orders from Stockport and Newry locations.
• Respond to customer emails, providing timely resolutions to queries.
• Open new customer accounts and perform credit checks.
• Allocate payments and take phone payments from customers.
• Ensure all financial and customer records are accurate and compliant.
• Book flights, accommodation, and manage installation scheduling.

Skills

Customer service experience

Proficiency in Sage 50 Accounts software

Strong communication skills

Attention to detail

Ability to manage multiple tasks

Job description

Work Schedule: Monday to Friday (Full-time, in-person role).

About EPAS Ltd: Environmental Products and Services Ltd (EPAS Ltd) is a global leader in sustainable drainage and waste management solutions, including GreaseShield– The Grease Management Solution, FilterShield– Food & Solid Waste Removal, and FlexiPlumb– Flexible Plumbing Fittings. Our globally award‑winning products enhance environmental efficiency, reduce carbon footprints, and support circular economy initiatives. With a strong focus on research, innovation, and regulatory compliance, we ensure our solutions meet the highest industry standards.

Key Responsibilities

• Invoice and raise sales orders from Stockport and Newry locations.
• Create commercial invoices and manage the invoicing of daily jobs.
• Set up and maintain recurring invoices and manage maintenance contracts.

Customer Communication

• Respond to customer emails, providing timely resolutions to queries.
• Send statements, copy invoices, and customer job sheets.
• Answer incoming calls, handling both customer service and accounts‑related queries.

Customer Accounts Management

• Open new customer accounts and perform credit checks, including verifying VAT numbers.
• Assist with customer credit issues, issuing credits where required.
• Maintain accurate customer records and assist with account updates.

Payments & Financial Support

• Allocate payments and take phone payments from customers.
• Chase outstanding payments and provide support for payment processing.
• Assist with staff timesheets at the end of each month.

Compliance & Reporting

• Ensure all financial and customer records are accurate and compliant.
• Update utility spreadsheets and handle supplier details forms for new customers.
• Assist with maintaining relevant financial and operational spreadsheets, such as the maintenance contract spreadsheet.

Booking & Organising

• Book flights, accommodation, and manage installation scheduling for engineers.
• Organise service visits and installations, coordinating with customers and engineers.

Key Requirements

• Previous experience in accounts or customer service, preferably within a similar industry.
• Proficiency in Sage 50 Accounts software is required.
• Strong communication skills, both written and verbal.
• Organised with great attention to detail and the ability to manage multiple tasks.
• Experience with invoicing, payments, and customer account management.
• Ability to work both independently and within a team environment.

Benefits Package

EPAS Ltd offers an attractive benefits package, including:

• Private Health Insurance for the employee, partner, and children (up to age 25) after a 9‑month qualifying period.
• Death in Service Life Insurance after the qualifying period.
• 30 Days’ Paid Holiday per annum.
• Company pension contribution.
• Free on‑site parking.
• A dynamic and supportive work environment with opportunities for growth.
• Training and professional development opportunities.