IT Support Specialist

TN United Kingdom; St Albans; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Join an innovative company as an IT Support Specialist in St Albans, where you will provide essential support to ensure seamless IT operations across multiple locations. This role offers a unique blend of remote assistance and on-site visits, allowing you to make a significant impact on the IT service experience. With a focus on collaboration and technical excellence, you will work with a diverse range of technologies and be part of a supportive team. Enjoy a competitive salary, generous leave, and opportunities for professional development through various training programs.

Benefits

25 days of annual leave

Salary Sacrifice Pension Scheme

Employee Assistance Program (EAP)

Access to FRANKE ACADEMY

Free on-site car parking

Qualifications

• 3+ years of experience in IT Service Desk.
• Strong analytical and communication skills are essential.

Responsibilities

• Provide 1st and 2nd level IT support across the UK.
• Manage hardware installation and software provisioning.

Skills

IT Service Desk Experience

ICT Service Operations

ITIL Knowledge

Technical Skills in Hardware and Software

Analytical Skills

Communication Skills

Flexibility and Willingness to Travel

Tools

ServiceNow

M365

Adobe

SCCM

VoIP Systems

Meraki

Simplivity

Job description

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Join our team at Franke Coffee Systems UK Limited, a global leader in coffee technology and innovation. As a member of our international IT support team, you'll be based at our offices in St Albans, with a unique opportunity to extend your impact to teams in Manchester and Falkirk. Your role will primarily involve remote support, complemented by occasional visits to ensure seamless IT operations for all locations.

As an IT Support Specialist, you will:

• Provide 1st and 2nd level support within the UK.
• Handle joiner/mover/leaver processes using ServiceNow.
• Support standard applications (M365, Adobe) and manage software provisioning (SCCM).
• Install, maintain, and provision client hardware (desktops, laptops, tablets, barcode scanners) and peripherals (printers, scanners, copiers, fax machines).
• Provide telephony VoIP support.
• Offer network support (LAN) and monitor WAN and Server VMs.
• Manage mobile devices and contracts.
• Conduct introduction and training sessions.
• Contribute as a team member to various projects.
• Act as a local contact for Platform Services.
• Handle quotes and the order process for hardware.

Requirements

To be successful in this role, you should have:

• 3 years of work experience in the IT Service Desk area.
• Experience in ICT service operations.
• Basic knowledge of ITIL.
• Broad technical skills in hardware, OS, and software (Microsoft, mobile devices).
• Basic technical skills in Server OS, network (Meraki), and storage (Simplivity).
• Basic application architecture know-how.
• Strong analytical and conceptual abilities.
• Independence with excellent team skills for collaboration with IS specialists and key users.
• Open and communicative, enjoying interaction with people through telephone and Teams support.
• Flexibility and willingness to travel (approximately 20% within the UK).
• Excellent English language skills (oral and written).

What we offer you

25 days of annual leave.
Salary Sacrifice Pension Scheme.
Employee Assistance Program (EAP) with assisted benefits.
Access to our FRANKE ACADEMY, including LinkedIn Learning, providing a rich array of training programs thanks to which you can elevate your technical and soft skills
Free on-site car parking.