IT Support Specialist

The Advocate Group; London; On-site; GBP 29,000 - 35,000; Full time

Job summary

Join a globally recognized brand in the premium beverage industry as a Junior IT Support Specialist. This hands-on role offers the opportunity to support and maintain IT infrastructure in a vibrant London office. You'll be the first point of contact for IT support, working collaboratively across teams to resolve issues and implement tech upgrades. With a strong focus on personal development and a collaborative culture, this role is perfect for an enthusiastic IT professional eager to grow their skills in a dynamic environment.

Benefits

Competitive Salary

Room for Growth

Collaborative Culture

Great Benefits

Qualifications

• Strong communication and customer-focused mindset essential.
• Previous experience in helpdesk or technical support is required.

Responsibilities

• Deliver 1st and 2nd line IT support across hardware and software.
• Support system upgrades and contribute to IT documentation.

Skills

Communication Skills

Technical Problem-Solving

Customer Focus

IT Infrastructure Understanding

Troubleshooting Skills

Tools

Azure

Microsoft 365

Ticketing Systems

IT Asset Management

Job description

Junior IT Support Specialist

Location: Central London
Type: Permanent
Salary: Up to GBP35,000 + benefits

Are you an enthusiastic IT professional at the start of your career and looking for an environment to grow your skills? Our client, a globally recognised brand in the premium beverage space, is looking for a Junior IT Support Specialist to support and maintain their IT infrastructure and ensure the smooth operation of their UK office.

The Company

Our client is a globally renowned name within the premium drinks industry, known for their bold identity, iconic product, and a culture rooted in creativity, collaboration, and continuous improvement. With operations in over 150 countries, they maintain a strong presence in global nightlife and cultural spaces, combining tradition with innovation to stay at the forefront of the market.

Their Central London office is home to a passionate and close-knit team that works hard, thinks creatively, and celebrates success together. It's an exciting, energetic place to build a rewarding career with real impact.

The Role

As a Junior IT Support Specialist, you ll be the first point of contact for IT support in the UK office. This is a hands-on, office-based role that will see you working across 1st and 2nd line support, collaborating with teams across the business, and helping to implement new systems and tech upgrades.

You ll play a vital role in maintaining infrastructure, resolving issues, and enabling your colleagues to work productively and efficiently.

Key Responsibilities

• Deliver 1st and 2nd line IT support across hardware, software, and internal systems

• Diagnose, troubleshoot and escalate technical issues when required

• Support system upgrades, maintenance, and IT improvement projects

• Ensure smooth day-to-day operation of IT infrastructure

• Contribute to IT documentation and help refine internal support processes

• Respond to ad-hoc support requests and liaise with global teams as needed

What We re Looking For

• Strong communication skills and a customer focused mindset.

• Ability to work independently and manage multiple tasks at once.

• Solid troubleshooting and technical problem-solving abilities.

• A genuine interest in IT systems and eagerness to learn.

• Organised, proactive, and a team player.

• Understanding of IT infrastructure, networking, or support tools.

• Previous experience in a helpdesk or technical support environment.

• Experience working with Azure, Microsoft 365, ticketing systems, or IT asset management.

Why Join?

Global Brand Join a business recognised around the world for its bold identity and premium product.
Collaborative Culture Be part of a close-knit, dynamic team in an energetic office environment.
Room to Grow Develop your technical skills and build a long-term IT career with progression.
Great Benefits Competitive salary, perks, and a culture that values work-life balance.

Interested? I d love to hear from you.

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I look forward to your application for this exciting opportunity.

The Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. Please note that The Advocate Group is acting as an employment agency in relation to this vacancy.