Technical Support Engineer

Trafford Park; Stretford; On-site; GBP 30,000 - 40,000; Full time

Job summary

Trafford Park is seeking a Technical Support Engineer to join their on-site team in Greater Manchester. The role involves preconfiguring IT systems, FAT testing, and providing remote support to field engineers and customers.

You will contribute to commissioning projects and assist with upgrades while maintaining documentation and ensuring security alignment. A hands-on, collaborative environment awaits with a focus on practical impact.

Qualifications

• Must have solid IP networking knowledge (switches, firewalls, routers, VPNs).
• Experience in IT support/helpdesk environments.
• Experience with patching and system upgrades; remote access support.

Responsibilities

• Preconfigure and prebuild security/IT systems before shipment to sites.
• Perform FAT testing of systems at the Manchester facility.
• Provide remote technical support for field engineers and customers.
• Support platform/system/security upgrades on customer-hosted systems.
• Create and maintain documentation for systems and processes.

Skills

IP Networking

IT Support

Patching

Remote access

Communication

Tools

SQL / Databases

FAT testing

Networking hardware

Job description

Technical Support Engineer

Date: 2026-10-03T12:17:27

Location: Trafford Park, Greater Manchester, GB, M17 1

Employment Type: Full Time

Application Deadline: 2026-11-03T00:03:02.323

Salary Range: 30000 - 40000

Key Objectives of the Role

• Ensure that all prebuilt / preconfigured solutions / systems and hardware is configured and setup in line with Manufacturer, IT and Cyber best practices
• Provide responsive, hands-on support for our field-based engineers, systems and customers
• Commissioning support for our professional services team
• Maintain documentation for processes, systems, assets, and credentials
• Play a key role in transitioning legacy systems to new solutions

Overall Purpose of the Role

This hands-on role goes beyond traditional support - offering hands on involvement in new solutions and physical hardware. We're a small, agile team that values collaboration and impact. If you enjoy variety, ownership, and working across systems that truly matter to the business - we want to hear from you. In this role, you'll:

• Preconfigure and prebuild security / IT systems before they ship to customer sites. This will involve setting up networks, servers, workstations and a variety of IOT devices.
• FAT testing of systems and solutions in our Manchester facility.
• Commissioning support for our professional services team - This will involve working with the customer to extract requirements and data from existing systems, designing a migration methodology and then migrating information into new systems in the required formats.
• Provide remote technical support via service desk / telephone / OOH for field-based engineering teams.
• Support platform / system / security upgrades on customer / hosted / maintained systems.
• Maintain / Create documentation for systems and processes.

Qualifications, Knowledge, Skill and Experience (Required to perform the job)

Essential

• Good understanding of IP Networking, switches, firewalls, routers and VPNs.
• IT Support / helpdesk experience
• Experience of Patching, System upgrades, Remote access support
• Strong communication and a self-driven approach

Desirable

• Experience with FAT testing
• Familiarity with SQL / Database technologies
• Experience integrating platforms and systems
• Active certifications in relevant Security / IT / Networking areas

Personal Qualities

• Self-motivated and proactive
• Strong analytical and problem-solving mindset
• Comfortable working in a dynamic, small-team environment
• Holds a full UK driving licence and has access to own transport

#s1-Gen

variety of IOT devices.

• FAT testing of systems and solutions in our Manchester facility. Commissioning support for our professional services team - This will involve working with the customer to extract requirements and data from existing systems, designing a migration methodology and then migrating information into new systems in the required formats. Provide remote technical support via service desk / telephone / OOH for field-based engineering teams. Support platform / system / security upgrades on customer / hosted / maintained systems. Maintain / Create documentation for systems and processes. Qualifications, Knowledge, Skill and Experience (Required to perform the job) Essential Good understanding of IP Networking, switches, firewalls, routers and VPNs. IT Support / helpdesk experience Experience of Patching, System upgrades, Remote access support Strong communication and a self-driven approach Desirable Experience with FAT testing
• Familiarity with SQL / Database technologies
• Experience integrating platforms and systems
• Active certifications in relevant Security / IT / Networking areas
• Personal Qualities Self-motivated and proactive Strong analytical and problem-solving mindset Comfortable working in a dynamic, small-team environment Holds a full UK driving licence and has access to own transport