IT Support Specialist

Info Resume Edge - GCC; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in Human Resources Services is seeking an IT Support Specialist to provide first-level support for hardware and software issues. The role involves troubleshooting, installation, and user education on technology best practices. Ideal candidates will have a Bachelor's degree in IT or related fields, along with 2+ years of experience in IT support. Join a dynamic team dedicated to ensuring seamless IT operations and user satisfaction.

Qualifications

• 2+ years of experience in IT support or a related technical role.
• Strong knowledge of Windows and MacOS operating systems.

Responsibilities

• Provide first-level support and troubleshooting for hardware, software, and network-related issues.
• Monitor and respond to support requests via ticketing systems, email, phone, or in-person.
• Maintain IT asset inventory and document support procedures.

Skills

Problem-Solving

Communication

Interpersonal Skills

Education

Bachelors degree in Computer Science

Bachelors degree in Information Technology

Tools

Microsoft Office 365

Active Directory

Remote Desktop Applications

Help Desk Software

Job description

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• Provide first-level support and troubleshooting for hardware, software, and network-related issues.
• Install, configure, and maintain desktops, laptops, printers, and other peripheral equipment.
• Monitor and respond to support requests via ticketing systems, email, phone, or in-person.
• Assist with software installation, updates, and licensing compliance.
• Troubleshoot connectivity issues including LAN, WAN, VPN, and wireless networks.
• Set up new user accounts and manage access rights in accordance with company policies.
• Maintain IT asset inventory and document support procedures and technical guides.
• Escalate complex issues to higher-level IT staff or external vendors when necessary.
• Ensure the security and privacy of networks and computer systems.
• Educate users on best practices for using technology and preventing cybersecurity threats.
  
  
  

Key Responsibilities:

• Provide first-level support and troubleshooting for hardware, software, and network-related issues.
• Install, configure, and maintain desktops, laptops, printers, and other peripheral equipment.
• Monitor and respond to support requests via ticketing systems, email, phone, or in-person.
• Assist with software installation, updates, and licensing compliance.
• Troubleshoot connectivity issues including LAN, WAN, VPN, and wireless networks.
• Set up new user accounts and manage access rights in accordance with company policies.
• Maintain IT asset inventory and document support procedures and technical guides.
• Escalate complex issues to higher-level IT staff or external vendors when necessary.
• Ensure the security and privacy of networks and computer systems.
• Educate users on best practices for using technology and preventing cybersecurity threats.
  
  
  

Required Skills and Qualifications:

• Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 2+ years of experience in IT support or a related technical role.
• Strong knowledge of Windows and MacOS operating systems.
• Proficient in Microsoft Office 365, Active Directory, and common enterprise applications.
• Experience with network troubleshooting tools and techniques.
• Familiarity with remote desktop applications and help desk software.
• Excellent problem-solving, communication, and interpersonal skills.
• Ability to work independently and prioritize multiple tasks effectively.
  
  
  

Preferred Qualifications:

• Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL.
• Experience in supporting cloud-based platforms (e.g., Azure, Google Workspace).
• Knowledge of cybersecurity best practices and data protection regulations.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Human Resources Services

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