IT Support Specialist (12 month FTC)

Pacific Asset Management, LLC; London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading Insurtech company in London seeks an IT Support Specialist for a 12-month FTC. This role involves providing 1st and 2nd line support, managing Apple Macs, and administering Office 365. Ideal candidates will have strong technical knowledge and experience in a help desk environment, along with relevant IT certifications.

Benefits

Stakeholder Pension Scheme

Life Assurance

Subsidised Gym Membership

Private Medical Insurance

Season Ticket Loan

Eye Care

Employee Assistance Programme

Group Income Protection

Wellness Benefits

Qualifications

• Proven experience in a help desk or IT support role.
• Strong technical knowledge of Apple Macs and Office 365.
• Excellent troubleshooting and problem-solving skills.

Responsibilities

• Provide first-line support for internal IT issues.
• Manage and maintain Apple Mac devices.
• Administer and support Office 365.

Skills

Troubleshooting

Problem-solving

Communication

Education

Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified)

Tools

Apple Mac

Office 365

JAMF

Job description

IT Support Specialist (12 month FTC) page is loaded

IT Support Specialist (12 month FTC)

Apply locations London, UK time type Full time posted on Posted Yesterday time left to apply End Date: May 27, 2025 (3 days left to apply) job requisition id R14330

Job Title

IT Support Specialist (12 month FTC)

Job Description

UnderwriteMe is a UK based Insurtech creating disruptive SaaS solutions for the insurance industry. We are on a mission to make life insurance more widely accessible, providing technology to ensure people and their loved ones are protected when the inevitable happens.

We are wholly owned by Pacific Life, but operate as an autonomous business within the company. This gives us the best of both worlds - the freedom to act like a technology scale-up, with the stability of a large company meaning longer-term thinking and no last minute pivots to gain our next funding round. Pacific Life Re became 100% shareholder of UnderwriteMe in 2017 given the strategic synergy with its reinsurance business.

UnderwriteMe has two main products we sell to customers:

• Decision Platform - a B2B enterprise platform that provides a best-in-market Underwriting Rules Engine used by over 30 insurers to power their underwriting decisions. The product is sold across UK & Ireland, Asia-Pacific and North America. The platform combines our engine with technology to source and process third-party information supporting underwriting decisions for insurers. We are already working on capabilities, powered by AI, to make these decisions even more efficient.

• Protection Platform - a B2B2C marketplace used by over 15,000 advisors to power quoting and purchase of protection products in the UK. We currently deliver 16% of the UK markets protection policies and we are already working to increase our reach.

UnderwriteMe is part-way through a multi-year transformation to adopt aProduct Operating Model, modernising our architecture and moving our products to a SaaS model. We still have much to do, and we’re looking for people to join us on this challenging and exciting journey.

Pacific Life and UnderwriteMe are both organisations focussed on creating a great environment in which to work. We recognise that attracting and retaining top talent is how we continue to improve the company. We pay well and as we are part of a mature organisation, we have a good benefits package. We value and celebrate diversity in our teams and continually work to celebrate the uniqueness of each person. We work in a hybrid model and we expect our leaders to flex where they work based on the needs of the company and their teams.

About The Role

The IT Support Specialist role encompasses providing 1st and some 2nd line IT support within the organization. This position reports directly to the IT Manager. The role requires experience in a help desk environment and strong IT knowledge, particularly in Apple Mac’s, Office 365, and related cloud services.

What you will be Doing

The following are the key responsibilities of the role

• Provide first-line support for internal IT issues, ensuring timely resolution of incidents and requests.

• Manage and maintain Apple Mac devices, ensuring they are up-to-date with the latest software and security patches.

• Handle joiner, mover and leaver process for IT

• Administer and support Office 365, ensuring seamless operation and availability for all users.

• Utilize cloud services to manage and support IT infrastructure, ensuring reliability and performance.

• Document and maintain accurate records of support activities, solutions, and configurations within the helpdesk and knowledge base systems.

• Collaborate with the IT Manager and other team members to identify and implement improvements in IT processes and systems.

• Provide training and support to users on IT systems and best practices.

What type of person fits the role:

You will have:

• Proven experience in a help desk or IT support role.

• Strong technical knowledge of Apple Macs, Office 365, JAMF and cloud services.

• Excellent troubleshooting and problem-solving skills.

• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.

• Ability to work independently and manage multiple tasks efficiently.

Ideally, you will also have:

• Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator).

Key Characteristics

Key Characteristics that we look for when interviewing and that help people thrive at UnderwriteMe:

Entrepreneurial:Shows initiative and a proactive approach to identifying and seizing the right opportunities. Shows resilience in the face of challenges and maintains a bias for action.

Curiosity:Exhibits a strong desire to learn and understand new concepts. Approaches problems with creativity and persistence, consistently seeking effective solutions.

Technically Great:Possesses a deep understanding of relevant technical skills and knowledge applicable to their role. Applies technical expertise effectively to solve complex issues.

Strategic Thinker:Understands the broader impact of their role and decisions. Effectively balances immediate actions with strategic planning to ensure alignment with medium-term and long-term organisational objectives.

Impact Oriented:Driven by meaningful results, prioritising actions that deliver significant outcomes and contribute to team success. Motivated by value creation and business impact, not titles or status.

Adaptability:Open to feedback and willing to learn from others. Shows a growth mindset and the ability to adapt and improve.

About UnderwriteMe

UnderwriteMe is an Insurtech software business and subsidiary of Pacific Life Re (PL Re), a global life and pensions reinsurance firm. We have a vision to help everyone purchase protection insurance by using data and disruptive technology to transform our partners and markets in order to make their underwriting processes as quick and efficient as possible.

Our core products are:
• a best-in-market Underwriting Rules Engine which can be used to automate any structured data within the underwriting journey, and which is sold in the UK & Ireland, Asia-Pacific and North America
• the Protection Platform, an end-to-end quote and buy marketplace for Protection in the UK

Working for UnderwriteMe

Joining UnderwriteMe means being part of a technology company that is committed to bringing a fresh and dynamic approach to insurance. You’d be working with a team of highly technical experts made up of people with backgrounds in software, fintech, and insurance. Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step.

Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes.

Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and wellbeing initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events, and overseeing volunteering opportunities.

Benefits (Only for Permanent and Fixed Term Employees)

• Stakeholder Pension Scheme
• Life Assurance
• Subsidised Gym Membership
• Private Medical Insurance
• Season Ticket Loan
• Eye Care
• Employee Assistance Programme
• Group Income Protection
• Wellness Benefits

As part of our commitment to accessibility for all, UnderwriteMe will, upon the request of the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs, and we will consult with you to ensure suitable accommodation is provided.

UnderwriteMe Values

Please click here to view our company values

UnderwriteMe is transforming the life insurance industry through technology by bringing Insurers, Intermediaries and Customers closer together in the marketplace. We recognise the need to change the life insurance application journey from a complicated, inefficient experience to one that makes the buying process easier and faster for customers and advisers alike. Founded in 2012, our journey started with the Underwriting Rules Engine and Protection Platform in the UK, and we have now grown to become a leading InsurTech provider across Europe, Asia and Australia.