Enterprise Customer Support Specialist (Remote, Europe Full Time Contract)

Perplexity; London; Remote; GBP 35,000 - 50,000; Full time

Job summary

A leading company is seeking an experienced Enterprise Customer Support Specialist to provide exceptional support for their Enterprise Pro offer. The role involves resolving complex issues, collaborating with teams, and maintaining expertise in enterprise features. Ideal candidates will have a strong B2B support background and knowledge of E.U. security standards. Join a rapidly growing team that supports major clients and offers a dynamic work environment.

Qualifications

• At least 2 years of experience in B2B enterprise customer support.
• Knowledge of E.U.-specific security requirements and GDPR compliance.

Responsibilities

• Provide technical support to enterprise customers across U.S. and E.U. markets.
• Collaborate with support leadership and product teams to enhance offerings.
• Create and update support documentation for enterprise customers.

Skills

Communication

Technical Support

Customer Satisfaction

Tools

Intercom

Zendesk

Job description

Enterprise Customer Support Specialist (Remote, Europe Full Time Contract)

Location: Greater London Area

We are seeking an experienced Enterprise Customer Support Specialist to join our team and provide exceptional support for our Enterprise Pro offer at Perplexity. The ideal candidate will have a strong background in supporting enterprise-level B2B products and a solid understanding of both U.S. and E.U. security requirements.

Responsibilities

• Provide technical support to enterprise customers across U.S. and E.U. markets, resolving complex issues and advising on product usage.
• Collaborate with support leadership and product teams to address customer needs and enhance our Enterprise Pro offering.
• Maintain expertise in Perplexity Enterprise features, including AI models and cloud integrations.
• Create and update support documentation, FAQs, and troubleshooting guides for enterprise customers.
• Monitor and report on key support metrics such as response times and customer satisfaction.
• Ensure compliance with security and data protection standards, including GDPR and E.U. regulations.
• Support enterprise clients across various industries with their unique use cases.

Qualifications

• At least 2 years of experience in B2B enterprise customer support, supporting European markets.
• Knowledge of E.U.-specific security requirements, localization practices, and GDPR compliance.
• Understanding of AI products and the ability to explain technical concepts to non-technical audiences.
• Excellent communication skills in English and additional languages such as Spanish, French, or German.
• Experience with customer support platforms like Intercom or Zendesk.
• Proven track record of maintaining high customer satisfaction in fast-paced environments.
• Technical familiarity with enterprise software; engineering background not required.

Bonus Skills

• Knowledge of SSO implementations and API integrations.
• Experience supporting AI or search products.
• Familiarity with enterprise cloud storage services.

At Perplexity, we've experienced significant growth since launching the world's first fully functional conversational answer engine in 2022. Our daily queries increased from 2.5 million to around 20 million by December 2024. Our Perplexity Enterprise Pro service counts leading companies like Nvidia, the Cleveland Cavaliers, Bridgewater, and Zoom among its customers.

We have raised substantial funding from top technology investors, including IVP, NEA, Jeff Bezos, NVIDIA, Databricks, Bessemer Venture Partners, Elad Gil, Nat Friedman, Daniel Gross, Naval Ravikant, Tobi Lutke, and others. Our team grew nearly 300% in 2024, and we're just getting started.

Final offer amounts depend on experience and expertise and may vary from the listed amounts.

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