IT Support Specialist (local only)

Kratos Defense & Rocket Support Services, Inc; Maidenhead; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading technology firm is seeking an IT Support Specialist to ensure the smooth operation of computer systems. The role involves managing hardware and software installations, troubleshooting issues, and collaborating with IT staff to align strategies with business objectives. Candidates should possess strong communication skills and a relevant degree or extensive experience. This position requires US citizenship and may involve occasional travel.

Qualifications

• 2 years of experience required, or 5 years without a degree.
• Secret security clearance desired, TS preferred.

Responsibilities

• Manage installation, maintenance, and troubleshooting of hardware/software.
• Document processes for creating departmental SOPs.
• Support IT projects and work support tickets.

Skills

Linux administration

Time management

Communication

Organization

Education

Bachelor's degree

Tools

Hardware

Software

Job description

Ready for What's Next? Kratos Defense & Security Solutions develops and fields transformative, affordable technology, platforms, and systems for United States National Security-related customers, allies, and commercial enterprises. We proactively build trusted relationships with our peers, partners, and customers, and take ownership of our actions, always striving to do the right thing. This job is onsite at our office in Crane, IN.

GENERAL JOB SUMMARY:

The IT Support Specialist will be responsible for ensuring the smooth operation of Kratos computer systems. This position will manage the installation, maintenance, and troubleshooting of hardware, software, and some networking components to maintain optimal performance and security. The role involves monitoring system activity, implementing upgrades, vulnerability management, and providing technical support to users. Collaboration with other IT staff and departments is essential to address technical issues and implement IT strategies aligned with business objectives.

ESSENTIAL JOB FUNCTIONS:

1. Work support tickets and support IT projects for the local office
   
   • Manage new user setups
   • Create/disable user accounts
   • Create/modify/delete security groups
   • Add/remove users to/from security groups
   • Create/modify system folder structure
   • Perform hardware/software installations and upgrades
2. Mitigate vulnerabilities from weekly reports. Ensure backup operations complete successfully.
   • Report violations of corporate policies
3. Document processes for creating departmental SOPs.
4. Support manager with network & system configurations, functionality, and security. Get training (as needed) to support essential job functions.
   • Notify manager of planned configuration changes to systems

SUPERVISORY RESPONSIBILITY:

This position has no supervisory responsibilities.

Keyword: Hardware, Software

Required Skills and Experience:

• US Citizenship
• Bachelor's degree and 2 years of experience, or 5 years of experience without a degree
• Secret security clearance desired, TS preferred
• Excellent written, verbal, and presentation skills
• Exceptional time management and flexibility
• Organized self-starter with minimal oversight
• Capability to work closely with multiple teams to accomplish tasks
• Ability to prioritize multiple tasks
• Dedicated to producing excellent solutions consistently
• Linux administration experience preferred

PHYSICAL REQUIREMENTS:

• Perform work utilizing a computer for extended periods
• Sit for extended periods without leaving the work area
• Climb ladders and stairs (rarely)
• Walk reasonable distances while performing work

TRAVEL:

Occasional limited domestic travel may be required.

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