Information Technology Support Specialist (Backfill)

Photon Brains; Newcastle upon Tyne; On-site; GBP 25,000 - 35,000; Full time

Job summary

Une entreprise dynamique recherche un spécialiste du support informatique pour rejoindre son équipe. Le candidat idéal aura une expérience de 2 à 3 ans dans un rôle similaire, avec des compétences solides en Active Directory et en dépannage. Ce poste, basé à Newcastle, offre une opportunité de croissance au sein d'une équipe collaborative, avec un engagement à fournir un support de haute qualité aux utilisateurs finaux.

Qualifications

• 2-3 ans d'expérience en support informatique.
• Compétences en Active Directory et systèmes d'exploitation Windows.
• Certifications comme CompTIA A+ ou Network+ sont un plus.

Responsibilities

• Fournir un support technique de premier et deuxième niveaux.
• Gérer et résoudre les tickets dans un système de gestion.
• Administrer les tâches Active Directory et résoudre les problèmes de réseau.

Skills

Active Directory

Troubleshooting

Communication

Networking

Education

Bachelor’s degree in Computer Science

Tools

Jira

ServiceNow

Zendesk

Job description

3 days ago Be among the first 25 applicants

Backfill-Information Technology Support Specialist Required at Multiple Locations:

We are seeking a skilled and proactive IT Support Specialist with 2–3 years of hands-on experience in providing technical support, maintaining IT infrastructure, and resolving user issues. The ideal candidate will have strong knowledge of Active Directory, ticketing systems, hardware/software troubleshooting, and network basics, and be committed to delivering high-quality end-user support.

Key Responsibilities:

• Provide first and second-level technical support to end-users via phone, email, remote tools, or in-person.
• Manage and resolve tickets in a timely manner using a ticketing system (e.g., Jira, Zendesk, ServiceNow).
• Administer Active Directory tasks including user account creation, group policies, password resets, and access management.
• Troubleshoot and support Windows/Mac operating systems, Microsoft 365, printers, VPN, and network connectivity issues.
• Configure, install, and maintain desktop, laptop, and peripheral hardware.
• Support the deployment and maintenance of software applications and patches.
• Monitor system performance, provide regular reports on support trends, and issue resolution.
• Document all support activities, processes, and resolutions in the internal knowledge base.
• Assist with onboarding/offboarding processes including system access, device setup, and training.
• Maintain and manage IT inventory including hardware, software licenses, and accessories.
• Support basic network troubleshooting (LAN/WAN, switches, routers, wireless access points).
• Work closely with other IT team members to implement IT projects and improvements.

Required Skills and Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 2–3 years of proven experience in a similar IT support or helpdesk role.
• Proficient in Active Directory, Microsoft Windows 10/11, Office 365, and remote desktop tools.
• Experience with ticketing systems such as Jira, ServiceNow, Zendesk, or Freshservice.
• Strong troubleshooting skills for hardware, software, and network issues.
• Familiarity with ITIL processes and service desk best practices.
• Good understanding of basic networking concepts (TCP/IP, DNS, DHCP, VPN).
• Strong communication and interpersonal skills.
• Ability to work independently and handle multiple tasks efficiently.
• Certifications such as CompTIA A+, Network+, Microsoft Certified (MCP/MCSA) are a plus.
• Experience supporting mobile device management (MDM) and security tools (e.g., antivirus, endpoint protection).
• Familiarity with cloud platforms (e.g., Azure AD, Google Workspace) is an advantage.

Job Type:

Full-time (On-site)

Job Location:

• Farnborough
• Carmlington
• Newcastle
• Groby

Note: No visa sponsorship will be provided and only shortlisted candidates will be notified.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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