IT Support & Service Delivery Lead

ROHFT Careers; Birmingham; Vor Ort; GBP 45.000 - 65.000; Vollzeit

Zusammenfassung

The Royal Orthopaedic Hospital NHS Foundation Trust is seeking an IT Service Delivery Manager to oversee IT support across the Contact Centre and field-based Desktop Support teams. This role focuses on delivering high-quality user support and coordinating IT services across multiple teams.

You will drive ITIL-aligned practices, manage incidents to meet SLAs, and guide project teams on IT improvements, including knowledge base development and automation initiatives.

Qualifikationen

• Experience implementing ITIL processes and managing IT service delivery.
• Ability to improve incident handling and automate support workflows.
• Proven track record of meeting SLAs and delivering user-focused IT support.

Aufgaben

• Oversee IT support across Contact Centre and field Desktop Support teams.
• Implement Problem Management and automate manual processes.
• Develop and publish training materials and knowledge base.

Kenntnisse

ITIL

Incident Management

Service Desk

Automation

Knowledge Base

Stakeholder mgmt

Ausbildung

IT degree or equivalent

Tools

ITSM tools

Knowledge base

Jobbeschreibung

The Royal Orthopaedic Hospital NHS Foundation Trust is seeking an IT Service Delivery Manager to oversee IT support across the Contact Centre and field-based Desktop Support teams. This role focuses on delivering high-quality user support and coordinating IT services across multiple teams.

You will drive ITIL-aligned practices, manage incidents to meet SLAs, and guide project teams on IT improvements, including knowledge base development and automation initiatives.