IT Service Delivery Manager

Jo Holdsworth Recruitment Ltd; Leeds; Hybrid; GBP 55,000 - 65,000; Full time

Benefits offered by this job

Hybrid working

33 days leave

Birthday off

Life assurance

Pension matched

Private health insurance

Salary sacrifice

Smart-casual dress

Training & development

Charity events

Job summary

Jo Holdsworth Recruitment Ltd is seeking an IT Service Delivery Manager to lead an IT support team and improve how technology services are delivered across the business. You will oversee day-to-day service performance, support your team and work with colleagues to make IT services more effective.

The role offers hybrid working in Leeds with opportunities for in-house training and career development, plus a range of benefits including private health insurance and pension matching.

Qualifications

• Experience managing an IT support or service delivery team.
• A good understanding of IT service management and service levels.
• Strong communication and stakeholder management skills.
• A calm, organised approach to resolving problems and improving processes.
• Experience in a regulated environment and ITIL knowledge would be helpful.

Responsibilities

• Leading and developing the IT support team
• Overseeing incidents, service requests and changes
• Monitoring service levels and sharing performance updates
• Working with suppliers and internal teams to improve service delivery

Skills

IT service management

Stakeholder management

ITIL knowledge

Team leadership

Communication skills

Job description

Jo Holdsworth Recruitment are excited to be partnering with an established organisation to recruit an IT Service Delivery Manager.

This is an opportunity to lead an IT support team and improve how technology services are delivered across the business. Youll oversee day-to-day service performance, support your team and work with colleagues to make IT services more effective.

Key Responsibilities

• Leading and developing the IT support team
• Overseeing incidents, service requests and changes
• Monitoring service levels and sharing performance updates
• Working with suppliers and internal teams to improve service delivery

Experience, Qualifications, and/or Skill set

• Experience managing an IT support or service delivery team
• A good understanding of IT service management and service levels
• Strong communication and stakeholder management skills
• A calm, organised approach to resolving problems and improving processes

Experience in a regulated environment and ITIL knowledge would be helpful.

What's in it for you?

• Hybrid working
• 33 days annual leave, including bank holidays, increasing with service
• An additional day off for your birthday
• Life assurance
• Matched pension scheme
• Private health insurance
• Salary sacrifice scheme
• Smart-casual dress code
• In-house training and career development opportunities
• Regular charity and social events