IT Support & Operations Specialist
East West Rail Company
Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.
Benefits offered by this job
Job summary
East West Railway Company in Milton Keynes is seeking an IT Support Executive to join the Technology team within the Digital, Data and Technology (DDaT) function. You will install, configure and support IT hardware, software and cloud services, providing remote and face-to-face assistance to users and maintaining a high-standard service desk.
The role emphasizes upskilling, collaboration with third-party vendors, and adherence to ITSM practices to ensure changes are validated and approved, with
Qualifications
- Proven track record in IT Support and Service Desks.
- Experience with Microsoft 365/Azure.
- Excellent customer relationship and communication skills.
- Experience of working in fast paced and complex environments desirable.
Responsibilities
- Install, configure, and support IT hardware, software, and cloud services.
- Manage the service-desk platform and ITSM processes.
- Provide remote and face-to-face user support.
- Collaborate with users and third-party vendors.
- Follow best practices for validation and approvals for changes.
- Liaise with third-party support teams to find solutions.
Skills
Tools
Job description
East West Railway Company in Milton Keynes is seeking an IT Support Executive to join the Technology team within the Digital, Data and Technology (DDaT) function. You will install, configure and support IT hardware, software and cloud services, providing remote and face-to-face assistance to users and maintaining a high-standard service desk.
The role emphasizes upskilling, collaboration with third-party vendors, and adherence to ITSM practices to ensure changes are validated and approved, with
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
